Training Consultant - SMARTLY

Role overview

Smartly, part of Datacom, is looking for a customer-oriented Training Consultant to join its Activation team within the Go-to-Market function. The role is based in Auckland or Wellington only and is open to New Zealand citizens and residents only. This is a full-time, permanent position.

Smartly helps Kiwi businesses manage payroll in a simpler way, supporting more than 20,000 businesses with software and responsive service that helps them pay people accurately, on time, and in line with legislation. As a fast-growing fintech moving into related markets, the company offers a lively, fast-moving environment with opportunities to grow personally and professionally.

What the role involves

The initial priority is to become highly skilled at running customer training sessions for Smartly products over video calls, helping customers learn the platform quickly and get to value fast. Training is currently the last step in Smartly’s broader customer implementation journey, but the role may expand over time as the team improves the end-to-end onboarding experience and works to shorten the path to the first successful pay run.

Key duties

• Run engaging training sessions for customers, either online or face to face, so they can use Smartly with confidence.
• Plan and deliver structured, outcome-focused sessions, maintain accurate attendance records, and support customers in achieving value quickly through product enablement.
• Refine training content, learning materials, and delivery approaches to improve customer experience and training effectiveness.
• Guide new customers through the full implementation journey, from signup through to go-live and the first successful pay run, including setup support.
• Develop strong professional relationships with customers and act as a reliable point of contact during onboarding and training.
• Collect customer feedback, identify friction points, and help improve the product and onboarding process.
• Contribute to process change by testing new standards, tools, and ways of working within activation and implementation.
• Collaborate with Product, Support, Sales, and Activation teams to create a smooth and high-quality customer experience.
• Communicate proactively and manage expectations so customers remain informed and confident throughout the process.
• Handle payroll and employee information carefully, maintaining confidentiality and security at all times.
• Follow safety procedures, report hazards or incidents, and help maintain a safe workplace.
• Take part in additional projects that strengthen activation capability and improve the onboarding journey as it evolves.

What the company is looking for

The right candidate will bring training experience, particularly delivering sessions through video conferencing, along with a strong customer focus and a willingness to learn. Experience with payroll and HR systems is preferred, and knowledge of payroll and HR business processes will be valuable for future growth into implementation work.

You should also have excellent written and verbal communication skills, strong planning and time management ability, and a calm, flexible, can-do approach. The role suits someone who works well in a small team, adapts easily in a changing environment, and is interested in improving processes and supporting implementation journeys. Familiarity with SaaS configuration, data migration, and guiding customers through multi-step setups to go-live will be an advantage. The role also requires comfort in supporting both low-touch self-serve customers and higher-touch sales-led customers.

Benefits and workplace culture

• Competitive salary.
• Health and life insurance benefits.
• Flexible working arrangement with the option to work from home up to two days per week.
• Central office locations in Auckland or Wellington.
• A strong company culture with team events such as morning teas, work parties, and casual lunch gatherings.
• A people-first environment focused on helping employees thrive.

Location and eligibility

This position is available only in Auckland or Wellington, and applicants must be New Zealand citizens or permanent residents.

Additional notes

The role is full time and permanent. It sits within a fast-growing SaaS and fintech environment, with scope to contribute to broader implementation and activation improvements as the process matures.