Wireless Sales Consultant

Role overview

As a Wireless Sales Consultant, you play a key role in delivering an excellent customer experience within the wireless area. You support a culture of learning and growth by staying engaged, building your wireless product knowledge, and sharing what you know with customers, colleagues, and other store functions. This is a sales-focused position where you help both consumer and business customers choose wireless products and services that support their work and learning needs.

Key responsibilities

• Build relationships with customers, uncover wireless and wireline sales opportunities, and help turn those opportunities into sales.
• Respond to customer needs with strong product and service knowledge, then follow up to gather feedback and introduce relevant add-ons or services.
• Work with the store team to increase awareness of current offers, generate excitement around wireless solutions, and encourage referrals.
• Work toward and achieve individual sales targets.
• Keep merchandising displays aligned with company standards, including accurate and up-to-date pricing.
• Follow asset protection practices and respect privacy standards at all times.
• Stay informed through internal communication tools such as the mobile app, intranet, and bulletin boards.
• Address customer concerns effectively and involve management when an issue needs escalation.

Qualifications

• Between 3 months and 1 year of experience in wireless sales or general sales.
• Strong focus on customer service and satisfaction.
• Proven ability to sell confidently and effectively.
• Ability to guide or coach others when needed.
• Comfortable communicating with clients through different channels and formats.
• Good planning, organization, and prioritization skills to manage daily tasks and customer needs.
• Tech-savvy and comfortable learning new tools and products.
• Curious, approachable, enthusiastic, and solution-oriented.

Perks and benefits

• Employee discount.
• Health and dental coverage.
• RRSP/DPSP savings plans.
• Performance-based bonuses.
• Training and professional development opportunities.
• Additional benefits may be available.

Additional information

This role is for an existing vacancy. The hiring process may include the use of artificial intelligence at certain stages for screening, assessment, or selection, but a person makes the final hiring decision.