Workplace Ambassador

About the Company

Pyramid Global Hospitality is built around a people-first philosophy, with an emphasis on employee wellbeing, inclusion, growth, and long-term development. The organization supports a collaborative culture and invests in training, benefits, and meaningful workplace relationships across its global portfolio of more than 230 properties.

The company provides benefits such as health insurance, retirement support, paid time off, wellness initiatives, local discounts, and preferential rates on hotel stays. Team members also have access to learning opportunities designed to help them expand their capabilities and progress in their careers.

About the Opportunity

This role is based in a corporate office environment and blends hospitality, workplace support, meeting and event assistance, and exceptional guest service. The ideal person brings a polished, professional approach, strong operational judgment, and a service mindset focused on making a positive difference.

The workplace culture is centered on balance, teamwork, and high standards. The organization also offers comprehensive benefits, 401(k) matching, and opportunities for ongoing development.

Key Responsibilities

• Act as the initial point of contact for employees and visitors, ensuring every interaction creates a strong first impression.
• Provide guidance, directions, resources, and general support to employees and guests.
• Escort guests to the right area when needed.
• Build positive relationships with the people working on the floor and help create a welcoming environment.
• Manage workspace reservations and booking requests in a proactive manner.
• Monitor desk and office space usage to support efficient workplace operations.
• Coordinate workplace services and respond promptly to employee needs.
• Assist with meeting and event setup, execution, and readiness checks.
• Inspect meeting rooms to confirm they are prepared and functional.
• Work closely with event managers, A/V teams, and technical support staff.
• Identify and report facilities, housekeeping, or maintenance issues as soon as they arise.
• Track service requests and follow through until resolution.
• Keep workplace changes and request updates accurate and complete.
• Communicate progress back to employees and escalate issues when required to speed up resolution.

Requirements

• A high school diploma or an equivalent qualification is required.
• At least 1 year of experience in hospitality, hotels, concierge services, or a similar field is preferred.
• Strong interpersonal and verbal/written communication abilities.
• Excellent organization and multitasking skills.
• Basic familiarity with A/V technology and workplace systems is an advantage.

Benefits and Compensation

The role comes with a compensation of $32.00. Additional benefits mentioned by the employer include health insurance, retirement plans, paid time off, wellness programs, local discounts, employee hotel rates, comprehensive benefits, 401(k) matching, and access to training and development opportunities.

Additional Information

Pyramid Global Hospitality is an equal opportunity employer and encourages a diverse and inclusive workplace. The final pay package may vary depending on factors such as skills, years of experience, certifications, and the specific office location. Compensation may also differ in other locations due to labor cost differences.