Administrative Coordinator

About the Role

Leap Gymnastics, a JSW Sports initiative, is seeking an organized and detail-focused Administrative Coordinator for its Bandra, Mumbai center. The role centers on managing bookings, coordinating schedules, and maintaining strong client relationships. The right candidate will bring excellent communication abilities, the capacity to juggle multiple priorities, and a customer-first mindset.

About the Organization

Leap Gymnastics (LGA) is a pioneering gymnastics academy established by JSW Sports, a leading India-based sports rights organization with years of experience supporting sports and athletes across the country. Built around the belief that gymnastics is foundational to all sports, the academy offers programs designed for Indian physiology and supported by high-quality facilities and experienced international and domestic coaches. Since its launch in October 2022, Leap Gymnastics has expanded to three Mumbai centers and trains more than 1,000 gymnasts. The academy also aims to grow across India, broadening access at the grassroots level while fostering elite performance over the medium to long term.

Key Responsibilities

The Administrative Coordinator will manage daily coordination tasks for the center, including reservations, class scheduling, client communication, and routine administrative support.

• Handle booking queries received through phone calls, emails, and walk-in interactions.
• Process class, workshop, and event bookings accurately and within the available schedule.
• Keep the reservation system updated with new bookings, cancellations, and rescheduling changes.
• Share clear information with clients about class timings, pricing, and any specific participation requirements.
• Maintain a centralized timetable for gymnastics classes to ensure effective use of instructors and resources.
• Work with instructors and staff to allocate classes, arrange substitutions, and keep operations running smoothly.
• Inform clients, staff, and trainers about schedule modifications in a timely manner.
• Address scheduling clashes quickly while keeping customer satisfaction in focus.
• Act as the primary contact for client questions, concerns, and feedback.
• Explain the gymnastics programs, pricing structures, and facility features to prospective and existing clients.
• Develop and preserve positive client relationships by responding professionally and promptly.
• Escalate customer issues to the appropriate supervisor when needed.
• Carry out routine administrative work such as data entry, filing, and record maintenance.
• Prepare and circulate documents such as contracts, waivers, and registration forms.
• Help track gymnastics equipment and ensure supplies are replenished when required.
• Coordinate with other team members to support efficient center operations.

Qualifications and Experience

Candidates should have a college or university degree in management or a closely related discipline. Additional training in administration or customer service will be considered an advantage. Prior work in an administrative or client service role is preferred, ideally in a sports or recreational environment. Strong verbal and written communication, the ability to stay organized while managing several tasks at once, and comfort with computer systems, booking tools, Microsoft Office, and email are important. The role also requires flexibility to work evenings and weekends based on center needs.

Additional Notes

This summary covers the main duties of the Administrative Coordinator, but the scope may expand depending on the center’s operational needs. The organization is committed to improving gender diversity in its team and is inviting applications from female candidates only.