Admissions Representative

Role Overview

Stanbridge University is looking for a motivated, results-oriented Admissions Representative to support its mission of preparing future healthcare professionals. In this role, you will guide prospective students from their first inquiry all the way through enrollment, while delivering a professional and student-focused experience.

This position is structured around measurable performance goals. Success is evaluated through activity levels, engagement quality, and enrollment results, making it well-suited to someone who enjoys a fast-moving environment, takes ownership of outcomes, and remains focused on both service and targets.

Student Engagement and Admissions Support

• Manage the complete journey of prospective students, beginning with the initial inquiry and continuing through enrollment.
• Answer questions received by phone, online channels, and walk-ins in a prompt and polished manner.
• Develop strong relationships with prospects and learn about their academic and career interests.
• Arrange and lead admissions interviews, sharing accurate details about academic offerings and admissions procedures.
• Support applicants as they move through the evaluation and enrollment stages.
• Explain program structure, duration, academic expectations, and career possibilities in line with university guidelines.

Evaluation and Admissions Processing

• Assess an applicant’s educational history and career goals to help determine the right program match.
• Administer admissions assessments and communicate results, including arranging retake opportunities when appropriate.
• Follow institutional policies as well as accrediting, state, and federal requirements in all admissions-related work.
• Share approved student outcome data and institutional information with prospective students.

Operational Coordination

• Keep CRM records current and accurate, including leads, calls, appointments, interviews, and enrollments.
• Work closely with Financial Aid, Student Services, and Academic teams to help move students smoothly through admissions and onboarding.
• Use the university’s systems and tools, including databases, phone platforms, and internal software.
• Provide the Director of Admissions with observations on trends, obstacles, and possible process improvements.
• Attend department meetings, graduation events, and university functions when needed.

Service and Performance Standards

• Support a respectful, professional environment that reflects the university’s mission and values.
• Deliver high-quality service to prospective students and other university stakeholders.
• Work toward performance goals tied to activity, results, and interaction quality.
• Contribute steadily toward personal, department, and institutional objectives.
• Handle other assigned responsibilities as needed.

Performance Expectations

• Meet or exceed defined KPIs for outreach, interview scheduling, follow-up activity, and enrollments.
• Maintain a disciplined pipeline of prospects from first contact through enrollment.
• Document all admissions activity accurately, promptly, and in compliance with standards.
• Provide a student-centered admissions experience that aligns with university expectations.
• Remain accountable for individual contribution to campus and team enrollment goals.

Who Will Succeed in This Role

This opportunity is a strong fit for people who can manage a large volume of outreach while still keeping quality and compliance front and center. It also suits communicators who build trust quickly, organized professionals who can juggle multiple priorities, and goal-driven team players who are energized by helping others achieve educational and career success.

Qualifications

• A bachelor’s degree from an accredited college or university is required.
• At least 2 years of experience in admissions, higher education, or a customer-facing position is required.
• Background in a performance-based or target-driven setting is preferred.
• Understanding of higher education compliance and regulatory standards is an advantage.
• Strong verbal, written, and interpersonal communication skills are necessary, including in a culturally diverse setting.
• Comfort using CRM platforms and common office technology is required.

Compensation

The pay range for this position is $30.00 to $35.00 per hour. Final compensation depends on education, experience, and internal equity. This is an hourly role rather than a commission-based one, and it is designed to reward consistent performance against clearly defined KPIs.

Conditions of Employment

• A work-related assessment may be part of the interview process.
• The role requires the ability to perform all essential duties and to be physically present in the office unless otherwise stated.
• Employment history will be verified to meet accreditation standards.
• Any offer is conditional upon passing a background check.
• Official transcripts must be provided before hire. Degrees earned outside the United States must be reviewed by a recognized credential evaluation service.
• Candidates must be legally authorized to work in the United States and keep that authorization without sponsorship.
• Reasonable accommodation may be provided for individuals with disabilities to perform essential functions.

Work Environment

• Work is typically carried out in an office, classroom, lab, or clinical environment.
• Most duties are performed at a desk or computer station.
• The setting may involve frequent interruptions, noise, and demanding deadlines.

Physical Demands

• Extended periods of sitting are common.
• Frequent use of keyboards and office equipment is required.
• Clear verbal communication by phone and in person is expected.
• Ability to use computers and standard office tools is necessary.
• May need to lift, carry, or move items weighing 10 to 25 pounds.

Employee Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Participation in university events
• Seasonal wellness programs
• Work-life balance initiatives
• On-site wellness program
• Basic, voluntary, and AD&D life insurance
• Paid time off, including vacation, sick leave, and public holidays
• Maternity and paternity leave

Institutional Values

• Inclusivity and diversity: the university aims to maintain a learning environment that reflects a wide range of backgrounds and perspectives.
• Innovation and technology: modern tools and hands-on learning are used to strengthen student outcomes.
• Community engagement: programs such as Stanbridge outREACH connect students with local and global service efforts.

Equal Opportunity

Stanbridge University is an equal opportunity employer and is committed to maintaining a diverse, inclusive workplace. Hiring decisions are made without discrimination on any protected basis, and all qualified candidates are encouraged to apply.