Associate Technical Services Manager

About the company

LinkedIn is a global professional network designed to help people create economic opportunity. Its products are built to help members form meaningful connections, find opportunities, develop skills, and access useful insights every day. The organization also emphasizes employee growth and aims to foster a workplace rooted in trust, care, inclusion, and enjoyment, so that everyone has the chance to thrive.

The company’s flexible work approach is based on trust and is designed to support culture, collaboration, clarity, and business needs. This role follows a hybrid work model, with work split between home and a LinkedIn office on selected days as required by the team.

Role overview

The Associate Technical Services Manager position is based in Bengaluru and focuses on monitoring product health and quality through multiple data sources, including live product monitoring, member escalations, social media, and help center conversations. The role requires resolving complex technical concerns before they are escalated to Engineering and Product Management, with the goal of delivering a strong experience for members and customers. It also supports product-quality improvements, launch readiness, and product retirement activities.

What you will do

• Take ownership of a product or major product features and make important business decisions with limited oversight.
• Drive improvements in product quality metrics through practical and measurable initiatives.
• Handle and resolve complex technical issues raised by members within SLA targets.
• Review dashboards and reports regularly to spot emerging issues and act early.
• Summarize escalation patterns, identify major product risks, and recommend improvements.
• Contribute constructively in team conversations and encourage diverse viewpoints.
• Use data to develop recommendations that improve products and services.
• Partner closely with Product and Engineering teams to strengthen product quality and the customer experience.
• Keep relevant teams informed about live issues and ongoing quality improvement work.
• Run post-incident reviews to identify process weaknesses and prevent repeat problems.
• Coordinate support readiness for new launches, feature releases, and product deprecations.

Requirements

• A bachelor’s degree in Computer Science, Computer Engineering, or an equivalent background.
• At least 3 years of professional experience in Technical Support, Quality Assurance, Product Operations, Product Management, or a similar area.
• Working knowledge of web technologies such as HTML, JavaScript, SQL, AJAX, and APIs.
• Exposure to Unix, cURL, Hive, and Pig.
• Prior use of analytics or reporting tools such as Tableau or Business Objects is preferred.
• Experience with support and workflow platforms such as JIRA, Bugzilla, Salesforce, and Zendesk.
• Strong verbal and written communication skills for both technical and non-technical audiences.
• Advanced analytical ability to interpret large datasets and prioritize work based on business impact.

Additional information

India Disability Policy: The employer provides equal employment opportunities to all candidates, including persons with disabilities.

Global Data Privacy Notice and Compliance Posters for Job Candidates: Candidate-data handling information, the E-Verify Participation Notice, and the Department of Justice Immigrant and Employee Rights Section Right to Work posters are available through the company’s candidate portal.