Client Manager EMEA

About the Company

360Dialog is a leading WhatsApp platform built for independent software providers. The company supports WhatsApp channels for more than 800 software solutions and over 45,000 B2B clients. It operates without external investors, which gives the team flexibility to make business, product, and technical decisions that truly fit the company’s goals.

The organization focuses on helping businesses adopt messaging channels and turn them into revenue-generating performance tools. It values modern engineering practices not only in software and technical operations, but across the wider business as well.

The team is looking for people who share this mindset and want to contribute their expertise in return for strong compensation.

Role Overview

This remote Client Manager role for EMEA is centered on helping enterprise customers and agencies use WhatsApp as a measurable growth channel. The position combines strategic advisory work, client consulting, cross-functional collaboration, and commercial expansion.

Responsibilities

• Serve as a trusted strategic partner to enterprise customers and agencies, guiding them in using WhatsApp as a performance and growth channel.
• Examine client objectives, user journeys, and performance metrics to uncover underlying issues and areas for improvement.
• Create growth strategies based on data, adapted to different industries, use cases, and stages of the customer lifecycle.
• Run Executive Business Reviews, workshops, and consulting sessions while bringing together Marketing, CRM, Agency, and Product teams around common goals.
• Convert complex business needs into practical recommendations and work with internal Product, Engineering, and Commercial teams to shape scalable solutions.
• Develop enduring senior-level relationships grounded in trust, business impact, and strategic guidance rather than day-to-day account handling.
• Identify expansion opportunities, grow existing programs, and position WhatsApp as a key part of client marketing and customer engagement plans.
• Keep clients informed about market developments, best practices, and product updates, while encouraging fresh ideas and stronger growth approaches.

Requirements

• Strong professional knowledge at a theoretical level.
• Open and receptive attitude, with a willingness to learn from senior colleagues and other sources.
• Confident without being overbearing; a learning-focused mindset rather than an “I already know everything” approach.
• Willingness to take ownership of every task and proactively ask for help when work becomes too complex.
• Commitment to building senior-level capability as quickly as possible.
• Ability to spot opportunities for personal and team growth and act on them.
• For senior-level candidates: deep domain expertise, broad practical experience, and up-to-date knowledge across most areas of the profession.
• For senior-level candidates: openness to learning from others while also sharing knowledge back with the organization.
• For senior-level candidates: readiness to take responsibility for entire products, projects, or initiatives.
• For senior-level candidates: ability to define strategy or contribute significantly to strategic direction.
• For senior-level candidates: understanding of how to design and build scalable solutions and processes.
• For senior-level candidates: awareness of the difference between real expertise, surface-level knowledge, and actual experience.

Compensation and Background Check

The compensation budget for this position is based on experience and fit. For junior-level profiles, the monthly range is EUR 3,000 to EUR 5,000. For senior-level profiles, the monthly range is EUR 6,000 to EUR 8,000.

A background check may be carried out during recruitment. By applying, candidates agree that the company may verify professional experience, education, and other relevant details used to assess suitability for the role.