Concierge

Role overview

This role focuses on giving guests a genuinely welcoming experience from the moment they arrive until they leave, in a traditional country-house hotel setting with 4 red stars. You will help make sure each visitor feels looked after, with smooth, courteous service throughout their stay.

Guest service and arrivals/departures

• Welcome guests as they enter and depart the hotel, and assist them in a polite, professional manner.
• Handle guest questions, concerns, and compliments quickly and in a professional way, while working closely with the Head of Department when needed.

Parking, luggage and front-of-house support

• Manage parking operations smoothly, including coordinating valet services and reserving spaces when required.
• Handle guest luggage efficiently and proactively for both arriving and departing guests, while taking responsibility for its safe storage and return.
• Keep the hotel entrance and front area clear of any hazards.

Local knowledge and daily coordination

• Make sure the Hall Porter has enough local knowledge to provide useful guidance on transport, entertainment, and leisure options.
• Keep the day Hall Porter updated each day on in-house events, conferences, and functions taking place at the hotel.

Health, safety and working standards

• Follow all hotel health and safety rules, including fire safety and evacuation procedures.
• Lift and move luggage in line with manual handling guidance and report any hazards to the Duty Manager.

Additional information

The duties listed here are not complete, and you may occasionally be asked to take on extra responsibilities or support wider projects.

Company commitment

The hotel’s aim is to ensure every guest leaves with a positive experience worth talking about. The business is also committed to Investors in People and will provide training and development to help you perform to a high standard.