Operations Manager – Warehouse & Logistics

About the Company

Ingram Micro is a global technology distribution and services company that supports businesses in improving performance, accelerating growth, and advancing sustainability goals. Operating across 57 countries with around 24,000 associates, the organisation reaches nearly 90% of the world’s population and is known for its digital platform, Ingram Micro Xvantage™, along with a broad portfolio of solutions and services.

Team Overview

The UAE Operations function plays a central role in ensuring reliable delivery for partners and customers across the region. Working closely with Sales, Finance, Procurement, and Customer Service, the team keeps products moving efficiently in a fast-growing, multicultural business environment. In this role, you will help strengthen warehouse and logistics execution across Dubai and support Ingram Micro’s position as a preferred partner in the Middle East and beyond.

Role Summary

As Operations Manager – Warehouse & Logistics, you will oversee end-to-end warehouse and logistics activity at a busy multinational site in Dubai. Your work will have a direct impact on service quality, operational reliability, and the company’s regional growth.

Key Responsibilities

• Direct daily warehouse and logistics functions, including inbound, outbound, and inventory processes, while maintaining safe, compliant, and high-quality operations.
• Guide, mentor, and develop supervisors and frontline team members, strengthening accountability and continuous learning across the operation.
• Introduce and lead process-improvement initiatives using Lean, Six Sigma, or similar methods to raise productivity and reduce waste.
• Oversee operating and capital budgets, with a strong focus on cost control, return on investment, and sustainable financial performance.
• Work with Finance, Sales, Procurement, and Customer Service to ensure operational plans support wider business goals and delivery commitments.
• Manage third-party logistics partners and external vendors, making sure performance meets agreed service levels and standards.
• Use warehouse management systems, ERP platforms, and reporting tools to improve visibility, support decisions, and track performance.

What You Bring

• About 8 years of experience leading warehouse and logistics operations, preferably in a regional or multinational distribution setting.
• A strong record of managing large, diverse teams that include supervisors and frontline staff, especially through growth and change.
• Hands-on experience handling third-party logistics relationships, inventory control, and compliance in a regulated, fast-moving environment.
• Confidence using WMS, ERP systems, and digital productivity tools, along with data and reporting platforms for operational analysis.
• A bachelor’s degree in Supply Chain, Logistics, Business, or a related discipline; an MBA, CSCP, or an equivalent certification is considered an advantage.

Success Profile

• Delivers results by setting ambitious targets, taking ownership of site performance, and staying focused on priorities.
• Handles complexity well, balancing competing demands and using sound judgment to solve issues.
• Builds strong teams by attracting, developing, and retaining talent in an inclusive, high-performance culture.
• Collaborates effectively with internal teams and external partners to keep operations moving.
• Thinks strategically and connects daily decisions to broader business objectives and future improvement opportunities.

Growth and Culture

Joining Ingram Micro means working with a global leader in technology solutions within a dynamic environment that supports professional growth. The company emphasises learning, leadership development, innovation, collaboration, transparency, and continuous improvement. Its values include integrity, imagination, courage, responsibility, and talent, with a strong belief that progress happens through teamwork.