Pensions Administrator

Role overview

Aviva is seeking a Pensions Administrator to join its Dublin pensions administration team. In this position, you will own a dedicated portfolio and play a key role in delivering a high-quality experience for customers and brokers. You will work alongside administration partners to make sure service, regulatory, and quality requirements are consistently met, while keeping customer needs central to every decision. The role suits someone who brings structure, momentum, and a practical, solution-oriented approach to a busy business area, and who enjoys accountability and relationship-building.

Key responsibilities

• Handle assigned work queues efficiently, making sure tasks are completed correctly, within deadlines, and in line with service commitments.
• Develop and maintain effective relationships with colleagues, administration partners, and financial brokers to support a smooth customer journey.
• Take clear ownership of tasks and use a proactive, solutions-led mindset to work through issues.
• Track and check risk events, ensuring they are logged and managed according to internal processes.
• Work in full alignment with the Pensions Act, CPC standards, and all applicable internal controls and frameworks.

Required experience and skills

• Good working knowledge of the pensions sector and the related legal and regulatory environment.
• Strong spoken and written communication skills, with the confidence to engage effectively across different levels.
• Well-developed problem-solving skills and a strong focus on achieving positive customer outcomes.
• Good planning and prioritisation ability, with the discipline to meet deadlines in a fast-paced setting.
• A team-oriented approach and the ability to build working relationships quickly and positively.
• Strong energy, a sharp eye for detail, and a genuine commitment to service excellence.

Compensation and benefits

The anticipated salary range for this position is €30,000 to €40,000 per year, depending on the candidate’s experience, skills, and qualifications.

• Competitive salary aligned to market rates and individual capability.
• Pension contribution matching of up to 14% when you contribute 8%.
• Annual bonus linked to performance and regular pay review.
• 25 days of holiday plus bank holidays, with the option to buy or sell up to 5 extra days.
• Health and dental insurance support.
• Aviva Matching Share Plan, Save As You Earn scheme, and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount on selected Aviva products, plus savings for friends and family.
• Support for professional qualifications and clear career progression pathways.
• Family-friendly and carer leave policies.
• Flexible benefits, including sustainability options such as cycle to work.
• Paid volunteering days and opportunities to contribute to Aviva communities.
• Wellbeing support and tools.
• A comprehensive total reward package designed to support employees.

Diversity, working pattern, and application notes

Aviva promotes an inclusive workplace where people are welcomed regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity status, or caring responsibilities. The company aims to create equal opportunities for everyone.

The organisation offers flexibility in locations, working hours, and working patterns to support customers, the business, and employees. Most employees follow a smart-working model and spend at least 50% of their time in the office each week, balancing flexibility with in-person collaboration.

Applications are preferably submitted online. If an alternative application method is needed, candidates should use the contact provided by the employer.