Product Manager

About Instinct Science

Instinct Science builds technology that supports veterinary professionals at every stage of their work. Its product ecosystem includes Instinct EMR, a veterinary practice management platform; Clinician’s Brief, a learning and reference resource; Standards of Care and Plumb’s, which provide clinical and pharmaceutical decision support; and ScribbleVet, an AI-powered scribing solution.

The company’s approach is rooted in compassion and guided by its U.C.A.R.E. values: Urgency, Customer First, Act with Grace, Not Teeth, Right Things, Right Reasons, and Excellence is in our DNA. These principles shape how the team works with one another, with customers, and with the broader veterinary community.

Role Overview

This is a remote role for a Product Manager who will help define and evolve a veterinary software product area. The position focuses on turning customer needs, user behavior, and market intelligence into a clear product direction and a practical roadmap. You will work closely with Engineering, Design, QA, and other internal teams to deliver solutions that improve efficiency for veterinary practices and support company growth.

Key Responsibilities

• Turn customer feedback and market research into product direction, roadmap items, and well-prioritized initiatives.
• Run discovery work by speaking with customers, studying workflows, reviewing product usage, and converting insights into opportunities.
• Create precise product requirement documents and collaborate with Engineering, QA, and Design to deliver solutions.
• Weigh customer value, technical constraints, and business goals to make informed trade-offs and keep work focused on the highest-impact items.
• Set success measures for assigned product areas and track results after launch to support ongoing improvements.
• Use product analytics, market trends, and competitive intelligence to guide roadmap choices.
• Work with Customer Success, Sales, and Marketing to support launches and promote adoption of new features.
• Act as the main knowledge source for the product line, communicating strategy, scope, and priorities across the organization.

Candidate Profile

• At least 3 years of product management experience, ideally in an early-stage, entrepreneurial SaaS or cloud software environment.
• Strong grasp of product management methods and agile ways of working.
• Proven ability to build a strategic roadmap, gain stakeholder alignment, and move major initiatives from idea to release.
• Comfort working independently while also partnering effectively with cross-functional teams.
• A customer-centric mindset with the ability to understand user pain points and align teams around real use cases.
• Strong problem-solving ability and comfort operating in uncertain or changing situations.
• Ability to juggle several workstreams while staying focused on business outcomes rather than just deliverables.
• Excellent written and interpersonal communication skills, with the ability to tailor context for engineers, customers, and executives.
• A growth mindset and a willingness to keep learning, improving, and encouraging others to do the same.

Compensation and Benefits

The salary range for this position is $120,000 to $150,000 per year, with final pay based on skills, qualifications, and experience.

• Supportive and caring workplace culture.
• Transparent, honest, and empathetic communication inside and outside the company.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Flexible approach to work and time off, including time for innovation and Flow State Fridays.
• Generous stipend that can be used for almost anything to help you do your best work.
• All-expenses-paid time together throughout the year, including the annual retreat.

Equal Opportunity and Accommodations

Instinct Science is an equal opportunity employer and provides a workplace free from harassment and discrimination. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran status, or disability status. Candidates who need accommodations during the pre-employment process can contact the People team for assistance.