Sales Associate

Overview

As a Sales Associate with La Senza in Vernon, British Columbia, you will help create a memorable, brand-led shopping experience that strengthens customer loyalty and supports steady sales and profit growth. The role focuses on selling with confidence, living the brand values, and delivering service that reflects the La Senza approach.

Responsibilities

• Build fresh and long-term relationships with customers while delivering a high-quality store experience and confidently using the La Senza selling approach.
• Make shopping simple, engaging, and productive by using strong product knowledge and developing customer relationships that encourage repeat visits and loyalty.
• Work closely with teammates across the store so that each customer’s journey feels smooth and consistent.
• Handle purchases, returns, and exchanges with speed and accuracy, while leaving customers with a positive impression.
• Stay informed about stock availability and customer needs, and share product feedback with store leadership.
• Follow and support brand standards in all daily activities.
• Help maintain a safe workplace by reinforcing safe working practices.
• Support loss prevention by promoting honesty and understanding how customer service, team engagement, and shrink reduction are connected.
• Prepare merchandise for the sales floor, including correct pricing aligned with markdowns, markups, and promotions.
• Restock products to maintain a full, organized store and ensure visual displays meet standards.

Key Success Criteria

• Aligns with the organization’s mission and values.
• Can meet the required availability, including evenings, weekends, and other non-standard hours.
• Works effectively as part of a team.
• Shows a strong commitment to delivering excellent customer service.
• Demonstrates strong listening, organization, and follow-through skills.
• Is able to connect with customers, relate to their needs, and build meaningful relationships.

Additional Information

This is a full-time, onsite position based in Vernon, British Columbia, Canada. No stipend or salary details were provided in the source, and the number of openings was not specified.