Schedule Coordinator - Hamilton

Role overview

This permanent full-time Schedule Coordinator position is based in Hamilton and offers a starting rate of $27.39 per hour. The role sits at the heart of roster coordination, with a strong focus on building dependable working relationships with Support Workers and Service Managers so that schedules run smoothly and services continue without disruption.

You will spend a significant part of your day speaking with Support Workers by phone, maintaining forward rosters, and responding quickly when short-notice sick leave or other unexpected changes affect staffing. The environment is fast-paced and can be demanding, so staying calm, resilient, and organised is essential to meeting deadlines and service needs.

What you will do

• Maintain accurate and timely rosters for Support Workers.
• Work closely with Support Workers and their Service Managers to keep communication clear and relationships positive.
• Manage frequent phone contact as part of day-to-day scheduling coordination.
• Respond quickly to urgent changes, including short-notice absences and sick leave cover.
• Help ensure services for the people supported continue without interruption.
• Handle competing priorities effectively in a changing work environment.

What you will bring

• Administration experience, with rostering or scheduling experience considered a strong advantage.
• Confident verbal and written communication, along with a professional telephone manner.
• Ability to manage conflict and work toward a quick resolution.
• Experience working in an environment where priorities and needs can change rapidly.
• Strong computer confidence, including Microsoft Office, and the ability to learn new systems quickly.

What is offered

• The chance to work with a well-established not-for-profit organisation making a meaningful difference for people with intellectual disabilities.
• A collaborative and inclusive workplace where team wellbeing is valued.
• Ongoing support from management and the wider organisation.
• Learning and development opportunities, with examples of Schedule Coordinators progressing into other roles within the organisation.

About the organisation

IDEA Services supports adults with intellectual disabilities to live in their own homes and participate fully in community life. As New Zealand's largest provider of services for people with intellectual disabilities and their families, the organisation is guided by IHC's long-standing commitment to ensuring people with intellectual disabilities have a good life and are valued members of their communities.

Application process

Applicants are expected to submit an online application together with a current CV and a cover letter explaining relevant experience and interest in the position. For questions about the recruitment process, contact the recruitment team by email.

Additional information

The organisation is committed to Te Tiriti o Waitangi and welcomes applications from people of all backgrounds. A diverse applicant pool is encouraged, and the workplace values the perspectives that diversity brings. Candidates must have the legal right to work in New Zealand.