Senior Strategic Program Manager

About the Role

Rithum is a commerce network that helps brands, suppliers, and retailers work together more effectively to create smooth e-commerce experiences. The company supports growth, operational efficiency, broader channel reach, and margin improvement through its commerce, marketing, and delivery solutions. More than 40,000 companies use Rithum, with activity spanning hundreds of channels and more than $50 billion in annual gross merchandise volume.

Rithum operates with an AI-first mindset, which means AI is expected to play a meaningful role in how work is executed, coordinated, and improved. Team members are encouraged to use AI-enabled tools to increase speed, improve quality, and build repeatable ways of working.

The Senior Strategic Program Manager will lead delivery for high-priority strategic initiatives such as mergers and acquisitions, corporate development efforts, AI transformation programs, and enterprise-wide operational priorities. Acting as a partner to executive leadership, this person will oversee cross-functional coordination, governance, reporting, and execution across a complex portfolio. The role blends strategic program management, business transformation, and operational leadership to keep initiatives aligned, manage risk early, and move work from planning into delivery with clarity and accountability.

Strategic Program Leadership

• Direct coordination and execution for complex strategic programs, including acquisition integration, AI transformation, and enterprise operational priorities.
• Work with executive leaders to turn strategic goals into practical plans, timelines, milestones, and governance structures.
• Build accountability across teams and stakeholders so projects stay aligned with business priorities and delivery commitments.
• Track dependencies, risks, capacity constraints, and escalation needs across several parallel initiatives.
• Contribute to strategic planning, prioritization, and organizational alignment tied to company objectives and transformation efforts.

Corporate Development and Transformation Support

• Coordinate integration work across functions to support acquisition onboarding, operational alignment, and post-merger execution.
• Follow integration milestones, issue resolution, inter-team dependencies, and readiness tasks for acquired businesses and strategic programs.
• Assist with due diligence, operational reviews, integration planning, and transformation preparedness as needed.
• Help drive change management and communication efforts connected to major transformation initiatives.
• Support operational improvement initiatives that increase scalability and effectiveness.

Executive Operations and Business Management

• Support senior leadership with strategic priorities, operating cadences, leadership meetings, action tracking, and cross-functional follow-through.
• Create executive presentations, dashboards, status reports, business reviews, and strategic communications for leadership audiences.
• Develop repeatable reporting structures, KPI tracking, and visibility tools that improve decision-making and alignment.
• Facilitate planning sessions, prioritization discussions, governance reviews, and operating rhythms across stakeholder groups.

AI-First Operations and Process Optimization

• Use AI-powered tools, automation, and scalable workflows to improve program delivery, reporting, efficiency, and decision quality.
• Spot opportunities to reduce manual work and establish reusable operating mechanisms across strategic efforts.
• Partner with teams to encourage adoption of AI-first working practices and operational standards.
• Use analytics and AI-assisted insights to support recommendations and business decisions.

Qualifications

Applicants should bring deep program management or strategic operations experience, strong executive communication skills, and the ability to manage complex, high-visibility initiatives in a fast-moving environment. The role also requires comfort with AI tools and a practical understanding of how to use them to improve business execution.

Minimum Qualifications

• At least 8 years of experience in program management, strategic operations, business operations, consulting, corporate strategy, corporate development, PMO, or a related discipline, including 5 or more years in a SaaS company or technical e-commerce role.
• Background leading complex cross-functional initiatives with strong visibility and executive involvement.
• Experience supporting corporate development work, organizational transformation, or enterprise strategic initiatives.
• Strong project and program management capability, including the ability to juggle multiple priorities at once in a fast-paced setting.
• Hands-on AI fluency, including use of Claude Chat, Cowork, or Code to improve business effectiveness and decision-making.
• Strong analytical, organizational, and problem-solving skills, with high attention to detail and operational discipline.
• Experience creating executive-ready presentations, dashboards, reporting frameworks, and business updates.
• Excellent communication, facilitation, and stakeholder management skills with the ability to influence across functions and leadership levels.
• Proficiency with tools such as Jira, Asana, Monday.com, Smartsheet, or similar project management platforms.
• Ability to work standard business hours from 8am to 5pm in either East Coast or Central Time.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Operations, Management, or a related field; an MBA or advanced degree is preferred.
• PMP or a comparable project/program management certification.
• Experience supporting executive leadership in fast-paced, high-growth technology companies.
• Exposure to e-commerce, retail technology, marketplace, SaaS, or commerce enablement businesses.
• Experience with board-level reporting, strategic planning, investor-related operations, or executive business management.
• Previous work in consulting, strategy, corporate development, business transformation, or operational excellence environments.

Additional Details

Travel for this role can be up to 10%.

The employer notes that the list of duties is not exhaustive and may be adjusted at any time, with or without notice.

Work Environment

The company describes its culture as collaborative, transparent, and supportive, with accessible leadership and an emphasis on work-life balance. Team members are expected to work in a remote-first environment and may benefit from generous time off and wellness-focused resources.

Compensation

The expected base salary for this role is $145,000 to $195,000 per year. Final pay may vary based on location, skills, market data, internal equity, and relevant experience. In addition to base pay, the position includes a discretionary bonus for non-sales roles, a full benefits package, and sales incentives where applicable. The expected discretionary bonus is 12% of annual base salary.

Benefits

• Medical, dental, and vision coverage with affordable plans and company HSA contributions starting on day one.
• 6% 401(k) match.
• Time-off package that includes 20 days of paid vacation, 9 company-paid holidays, 2 paid floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day; PTO increases to 22 days after 3 years and 25 days after 5 years.
• 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance.
• Legal support and identity theft insurance plans.
• Life insurance equal to 2x salary.
• Access to the Calm app and an employee assistance program.
• $65/month remote work internet stipend.
• Culture and team-building activities.
• Tuition assistance.
• Career development opportunities.
• Charitable donation matching up to $250 per year.

Equal Opportunity and Accommodation

Rithum is an equal opportunity employer and makes hiring decisions based on qualifications, merit, and business need. The company provides reasonable accommodations for qualified applicants as required by law. Candidates who need help during the interview process or with website/application access can request assistance through the accommodations process.