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Role overview

Techwise Managed Services Limited is looking for a System Administrator who can maintain a reliable, secure technology environment for its clients. The role covers server hardware and software upkeep, email services, backup systems, security, and cloud-related support.

The right candidate should be comfortable working across Microsoft Windows environments, Active Directory, DNS, DHCP, TCP/IP networking, server and PC hardware, backup administration, user and group management, remote access, and general information security.

You will be expected to install, configure, update, and maintain computer systems and applications, including system upgrades and patching. A key part of the role is protecting data and resources while supporting availability, continuity, and disaster recovery.

Core duties

Keep systems running efficiently and help ensure all components function as a single working setup.
Review performance, identify gaps, and recommend improvements or upgrades where needed.
Install, configure, maintain, and patch computer systems and software.
Support server, email, backup, cloud, and security-related administration tasks.
Respond promptly and professionally to customer questions through phone, email, and chat.
Diagnose and resolve complex issues related to SaaS products and Windows/Linux environments.
Escalate unresolved issues to senior support teams when required.
Record support cases accurately and maintain proper customer documentation.
Work with support engineers and developers to solve technical problems.
Monitor communication channels such as WhatsApp groups, support email inboxes, phone lines, Slack, Skype, MS Teams groups, and internal channels.
Own the support workflow by maintaining tickets, knowledge articles, SOPs, and other training material.
Administer and audit access credentials for different software systems.
Monitor and review online feedback from hotel digital listings to spot training needs.
Take part in remote agent training sessions and Q&A sessions as required.
Assist with the rollout and planning of new hotel accounts.
Observe and report the quality, accuracy, and service levels of remote reception transactions.
Research transaction details whenever needed.
Attend weekly, daily, monthly, and annual meetings as required.

Technical requirements

Hands-on experience with Microsoft Windows and Linux operating systems.
Practical knowledge of Active Directory, DNS, DHCP, TCP/IP, remote support, and general IT security.
Ability to configure and troubleshoot network printing, scanning, domain changes, and DNS records.
Understanding of port forwarding, firewall rules, and network routing.
Experience creating backup strategies and disaster recovery or business continuity plans.
Ability to work with ISPs and hardware/software vendors to resolve support issues.
Comfortable learning new technologies and helping deliver training sessions.

Candidate profile

The preferred candidate should have a BA/BS or bachelor’s degree in Computer Science, Information Technology, or a related area, or equivalent work experience. A System Engineer certification is required.

Applicants should bring 2 to 5 years of experience as a System Administrator, along with strong analytical thinking, problem-solving ability, and solid documentation skills. Good project and time management skills are important, especially when handling several assignments at once.

Excellent written and verbal communication is essential, along with a customer-focused attitude and the ability to work independently or as part of a team in a fast-moving environment.

Additional information

This position requires willingness to work night shifts and to operate in a 24/7 shift environment.

Note: This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required.

System Administrator