Team Member - AOCC

About the Business

Adani Group is a diversified Indian conglomerate with 10 publicly listed businesses. It has developed a broad logistics and utilities infrastructure footprint across the country and is headquartered in Ahmedabad, Gujarat. Over time, the group has built a leadership position in logistics and energy by focusing on large-scale infrastructure projects and operations and maintenance practices aligned with global benchmarks. It also has four businesses rated IG and is the only infrastructure investment grade issuer in India.

Adani Airports Holding Limited is redefining the airport experience by turning airports into high-functioning centres for connectivity, innovation, and service quality. The company places strong emphasis on passenger experience, modern technology, and efficient airport operations to strengthen airport infrastructure across India. Its vision is to build world-class airports that support regional growth and international connectivity while promoting sustainable development and community impact.

Job Purpose

The Team Member - AOCC/JCC is responsible for supporting smooth airport operations through live monitoring and active coordination with both internal teams and external partners. The role focuses on quick resource deployment, handling congestion, and improving overall operational performance.

Responsibilities

Operations monitoring and terminal coordination

• Track terminal activity in real time to identify congestion, irregular events, or disruptions, and work with terminal operations, security, and other teams to take corrective action.
• Support uninterrupted baggage movement by watching the process closely and helping resolve delays.
• Oversee VDGS and GOS operations so that parking stands are assigned before aircraft arrival and block-in/block-out timing remains on schedule.
• Liaise with the Landing Parking Cell and non-scheduled operators to help secure departure approvals in line with flight plans.

Flight announcements and status communication

• Carry out manual or system-driven terminal announcements whenever required by airlines or terminal operations.
• Issue flight status updates over paging systems to keep passengers and visitors informed during routine operations and disruptions.
• Maintain accurate and timely flight data on FIDS.

Stakeholder coordination

• Work with Medical Services, ATC, ground handlers, and terminal operations to respond quickly to medical emergencies.
• Coordinate with ATC on arrivals, stand allocation, runway changes, towing permissions, and other operational changes.
• Partner with airlines, non-scheduled operators, ground handling teams, engineering, and security to keep shift operations running efficiently.

Compliance, records, and reporting

• Follow SOPs and applicable regulatory requirements, and assist with internal and external audit preparedness.
• Record operational information and compile reports for shift handovers, incidents, and performance monitoring.

Training and development

• Support employees in completing mandatory compliance training covering aviation rules, safety procedures, ISO standards, and operational excellence.
• Take part in mock drills, simulations, and cross-functional learning activities to improve coordination across departments.

Qualifications

Post Diploma or a Bachelor's degree in Aviation Management, Operations Management, or a related discipline.

Experience

Preferred background of 1 to 2 years in airport operations, ground handling, or airside services.

Key Stakeholders

Internal: Duty Manager - AOCC/JCC, Airport Operations Team, Air Traffic Control, Airport Security, Emergency Medical Services, Engineering & Maintenance Team, Health, Safety & Environment (HSE) Team.

External: Airlines, ground handlers, non-scheduled operators, and government agencies such as Customs, Immigration, CISF, ARC, Air Force, and Military, along with medical agencies.

Additional Information

This position is based in Guwahati, Assam, India, and is a full-time, on-site role. No stipend or salary details were provided in the source content.