Vendors Performance Manager

About the Company

HungerStation is part of Delivery Hero Group, a global local-delivery company focused on making ordering and delivery quick, simple, and convenient. The group operates in about 65 countries, is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX index.

Role Overview

The Vendor Performance team shapes the strategy for Vendor Operations and ensures it is executed through coordination across local and global teams. The team is responsible for monitoring the performance of vendors across restaurants, groceries, convenience stores, pharmacies, and other categories on the HungerStation platform. It works closely with product and operations teams to create and launch strong experiences for vendors, customers, and riders, with particular attention to vendor-facing touchpoints.

This position suits someone who enjoys working with data, identifying patterns, understanding what the numbers mean, and turning insights into practical improvements that support the growth of HungerStation and its partner ecosystem. The role calls for strong analytical thinking, the ability to guide stakeholders and team members, and the skill to use data to shape decisions while helping the team build on its collective strengths.

Stakeholder Management

• Work closely with business and product stakeholders at both local and global levels.
• Build strong working relationships with key partners, influence outcomes, and secure alignment in a structured manner.
• Partner with stakeholders to deliver agreed performance goals and support a high NPS.
• Prepare and present regular performance updates, insights, and presentations for senior leadership.

Driving Change

• Take ownership of initiatives that improve vendor performance measures, including vendor reliability, availability, timing, and seamless experiences.
• Identify, prioritize, and implement process improvements that strengthen operations, support scale, and contribute to growth and conversion.

Vendor Performance Strategy

• Create local and global benchmarks for vendor performance and vendor operations metrics.
• Translate HungerStation strategy into clear actions for the vendor operations function.
• Develop the broader vendor operations approach by improving performance, spotting new opportunities, and moving quickly to execute them.

Data-Driven Decision Making

• Use analytics tools and controlled testing environments to evaluate, launch, and roll out improvements for vendor performance and vendor operations.
• Apply market insights and vendor feedback to drive continuous enhancement.
• Develop tools that help teams identify operational gaps and uncover opportunities for improvement.

Customer and Partner Focus

• Maintain a strong focus on the vendor and partner experience, ensuring their needs remain central to the work.
• Support partner performance and help strengthen the ecosystem overall.

Qualifications

• A bachelor’s degree in business, engineering, or an equivalent practical background is required.
• At least 4 years of experience in operations management, project management, product management, or a similar function.
• Experience in a fast-growing technology company or startup environment is preferred.
• Prior exposure to vendor operations will be considered an advantage.
• Demonstrated success in making an impact through data-based decisions is important.
• Working knowledge of SQL, BigQuery, Tableau, or Google Studio is highly desirable.
• Strong written and spoken English communication skills are needed.
• Ability to communicate clearly with senior leadership in both oral and written form is required.

Location

This role is based in Riyadh, Saudi Arabia, and is intended for on-site work.

Additional Information

This position is offered as a full-time role.