Bilingual Logistics Coordinator

Role Overview

A transportation and logistics organization is hiring a bilingual service coordinator to support its operations team. This position is well suited to someone who enjoys a busy work environment, can juggle several priorities at once, and takes satisfaction in providing reliable service to customers across North America.

In this role, you will work alongside operations, sales, and field teams to manage service requests, assist with customer accounts, and keep communication flowing smoothly throughout the service process.

Work Arrangement and Hours

This is a fully remote role, and applicants must be based in Canada. The schedule runs Monday to Friday from 11:00 am to 8:00 pm EST.

Language Requirement

Strong bilingual communication is required. You must be fluent in both English and French, in both spoken and written communication.

Compensation and Benefits

The annual salary for this position is between $51,000 and $55,000, with an additional opportunity for performance-based bonus earnings. A full benefits package becomes available after three months of employment.

Background Check

A background screening may be part of the hiring process.

Responsibilities

• Coordinate service requests and help manage daily operational tasks to support smooth and timely service completion.
• Keep in touch with customers, drivers, and internal teams to share updates, handle concerns, and set clear expectations.
• Track active orders and look into service delays, disruptions, or customer issues so they can be resolved quickly.
• Handle a high volume of emails and customer questions while keeping records and documentation accurate and organized.
• Assist with routing, dispatch, and scheduling work through internal tools and technology systems.
• Respond to billing questions, documentation needs, and account-related requests when required.
• Work closely with Operations, Sales, and Administrative teams to solve problems and improve the customer experience.
• Develop strong working relationships with customers and internal stakeholders across different regions.

Requirements

• At least one year of experience in customer service, dispatch, logistics coordination, transportation, or a similar area.
• Full fluency in English and French, both written and spoken, with professional communication skills in each language.
• Strong analytical and troubleshooting ability to assess problems and find practical solutions.
• Experience working in a fast-moving, high-volume setting with multiple competing priorities.
• Clear communication skills and the ability to build positive working relationships.
• Excellent organization, accuracy, and attention to detail.
• Working knowledge of CRM, dispatch, routing, or customer management systems is an advantage.
• Comfort managing large amounts of email and phone communication.

Why This Role Stands Out

This opportunity offers remote flexibility anywhere in Canada, exposure to logistics and transportation operations, and the chance to grow coordination, client support, and problem-solving skills. The team values communication, ownership, responsiveness, and a commitment to excellent service.

Hiring Manager Note

The ideal candidate is someone who enjoys solving problems, performs well in a busy environment, and takes pride in delivering outstanding service. Success in this role depends on staying organized, responding quickly, and supporting both customers and colleagues effectively.

Recruitment Support

This role is being handled through a staffing partner that works with verified employers across Canada. Candidate support, coaching, and advocacy are provided at no cost.