- 경험
- 어느
- 샐러리
- CAD 20 – CAD 22 / hour
- 채용 공고
- 1
- 게시됨
- 20시간 전
- Work mode
- 재택근무
- Eligibility
- Candidates who are bilingual in French and English, and who can work closing nights and weekends from anywhere in Canada, may apply.
- Resume
- Required to apply
직무 설명
Role overview
Gabriel Pizza Franchise Corporation is hiring a Call Center Supervisor to support its customer service operation across Canada. This role focuses on guiding agents, resolving escalations, tracking call activity, and helping ensure smooth day-to-day call center performance. The position is fully remote and open to candidates anywhere in Canada.
Key duties
- Provide bilingual support in French and English and be fully available for closing shifts, nights, and weekends.
- Respond to service-related questions and step in when agents need help or cannot complete a call.
- Watch queue activity, inbound call volume, waiting calls, abandonment rate, and related service metrics.
- Keep team members informed with encouragement, constructive feedback, and positive communication.
- Assist restaurant locations by answering their questions and providing support as needed.
- Share updates about new products with the call center team.
- Complete at least one quality monitoring review with every agent every two weeks.
- Maintain accurate administrative records and bookkeeping.
- Deliver training for new hires as well as current staff members.
- Manage and resolve escalated customer complaints.
Compensation
This position pays an hourly wage of $20 to $22.
Work arrangement
The job is remote and can be performed from anywhere in Canada.