Captain

Company Overview

Radisson Hotel Group operates as one of the largest hospitality groups in the world, with ten distinct hotel brands and more than 1,460 hotels already open or under development across 95+ countries. The organization is driven by its promise, “Every Moment Matters,” and its service mindset, “Yes I Can!”

Its people are central to the company’s success and future. Team members are treated as Moment Makers who help create the environment, culture, and opportunities that support strong performance every day, in every location, at every moment.

Role Overview

As a Captain, you will lead service operations in the outlet, support the team on the floor, and help maintain a high standard of hospitality. This role combines hands-on guest service with supervision, coordination, and team development to keep the outlet running efficiently and ensure guests have a consistently positive experience.

Key Responsibilities

• Oversee and assist the service team so day-to-day operations remain efficient and service quality stays consistent.
• Deliver courteous, prompt, and professional table service whenever needed.
• Recommend food and beverage choices to guests and help improve their overall dining experience.
• Work in close coordination with kitchen and outlet colleagues to support timely service and guest satisfaction.
• Keep an eye on outlet cleanliness, table setup, and the overall atmosphere of the venue.
• Respond to guest needs, resolve issues, and manage escalations quickly and effectively.
• Coach, train, and encourage service staff so service standards are consistently maintained.
• Follow all hygiene, safety, and hotel operating procedures without exception.
• Support inventory checks, stock control activities, and daily reporting tasks as required.

Requirements

• 2 to 3 years of relevant experience in a restaurant, bar, or hospitality setting.
• Prior work experience in a 4-star or 5-star hotel is an advantage.
• Proven leadership ability with strong people management skills and the capacity to guide and develop a team.
• Excellent spoken and written communication, along with strong interpersonal skills.
• Customer-focused approach with solid problem-solving capability.
• Working knowledge of food and beverage service operations, standards, and guest handling.
• Experience in preparing staff schedules, conducting training, and managing performance.
• Comfortable using POS systems and familiar with restaurant operating processes.
• Able to stay effective in a busy, high-pressure environment while managing multiple priorities.

Why Work Here

Join a hospitality group known for creating memorable guest experiences and empowering its people to grow. You’ll be part of an inclusive and supportive workplace that values learning, teamwork, ambition, and diversity.

Benefits include access to special hotel rates for you and your loved ones across the global hotel portfolio, along with country-specific rewards and perks. The company also supports employee development, belonging initiatives, and opportunities to contribute meaningfully to hospitality and the wider community.

Equal Opportunity

Applicants from all backgrounds, abilities, and experiences are encouraged to apply. If you need any adjustments during the hiring process, you may request support.