Case Manager

Role overview

This position is for a Case Manager supporting Maryland residents who are applying for Social Security Disability Benefits. The work is centered on disability advocacy and social services, with the role based in Baltimore, MD and transitioning to fully remote work after the first 2 weeks of training.

What you will do

• Walk customers through the full Social Security Disability Benefits application journey from initial intake to final submission.
• Carry out in-person and phone-based interviews to collect the information needed for screenings and application preparation.
• Act as the main liaison between customers and the Social Security Administration, Disability Determination Services, and the Maryland Department of Social Services.
• Examine supporting documents and medical records to determine eligibility and assemble complete case files.
• Arrange the retrieval of medical records from healthcare providers and verify that all documentation is complete and accurate.
• Break down the disability benefits process, document requirements, and next steps in a way that is clear and reassuring for customers.
• Update and manage case data in a proprietary system, including data entry, scanning, and organized record handling.
• Maintain regular follow-up with customers, providers, and agencies to keep cases progressing.

What we are looking for

• Experience in case management, social services, disability advocacy, benefits coordination, healthcare administration, or human services.
• Strong interviewing and communication ability, with comfort handling conversations in sensitive or challenging situations.
• Capability to review records, documentation, and eligibility criteria carefully.
• Experience working across multiple parties such as government agencies, healthcare providers, and customers.
• Excellent organization skills and the ability to manage a large caseload simultaneously.
• Hands-on experience with accurate data entry and electronic document management.
• Professional handling of confidential and sensitive information.
• Independent work style with strong attention to detail and consistent follow-through.

Preferred background

• Exposure to Social Security Disability, SSI, or public assistance programs is a plus.
• Previous work in disability determination or benefits administration will be considered an advantage.
• Familiarity with the Maryland Department of Social Services or comparable state agencies is beneficial.

Additional notes

This role focuses entirely on helping Maryland residents apply for Social Security Disability Benefits. Day-to-day work will include interviews, documentation management, medical record collection, data entry, and case follow-up. Regular coordination with government agencies and healthcare providers is a core part of the position.

About Elevait Solutions

Elevait Solutions is a disabled-veteran-owned staffing and workforce solutions organization guided by purpose, integrity, and impact. The company emphasizes meaningful work, long-term fit, and strong alignment between people and organizations. Its mission is to connect job seekers with careers that inspire them, while also supporting veterans, transitioning service members, and underrepresented communities. Elevait Solutions aims to create opportunities that strengthen teams and make a real difference.