Client Support Specialist

Role overview

This opportunity is posted on behalf of a partner employer, which will handle applications and all subsequent hiring steps. The hiring company is seeking a Client Support Specialist located in the United States.

In this role, you will be the first person clients connect with as they start their mental health care journey. Your focus will be to deliver prompt, empathetic, and accurate assistance while helping people understand their services, benefits, and care options.

The position involves spotting situations that may carry risk, safeguarding client well-being, and forwarding concerns to clinical teams when appropriate. You will work across phone, email, and chat in a busy support setting that demands strong communication, flexibility, and a calm, service-first mindset.

This is a purpose-driven position that blends compassion, organization, and technical comfort to help improve access to care. You will work closely with internal teams while keeping client experience and safety at the center of everything you do.

The role is performance-focused and requires resilience, adaptability, and a steady commitment to high-quality service.

Key accountabilities

• Act as the main contact for client questions received by phone, email, and chat, delivering fast, thoughtful, and compassionate support across all channels.
• Review client needs, explain available services and benefits, and guide people toward the most suitable care options.
• Recognize possible safety or risk concerns, prioritize client protection, and escalate issues to clinical or specialist teams when necessary.
• Handle a large volume of inquiries while preserving accuracy and service quality across multiple communication channels.
• Use CRM and support systems effectively to record conversations and keep case information up to date.
• Work in a structured team setting while adjusting to changing priorities and rotating schedules as needed.
• Take part in coaching, feedback, and self-review practices to strengthen performance and improve service delivery over time.

Requirements

• At least 1 year of experience in customer support, customer service, or another client-facing role with frequent interaction.
• Excellent written and spoken communication skills, with the ability to explain information in a clear, friendly, and concise way.
• Experience using support platforms such as Zendesk, Salesforce, or similar CRM/chat tools, or the ability to learn new systems quickly.
• Comfort working with high inquiry volumes and switching efficiently between different communication channels.
• Strong organization, adaptability, time management, and problem-solving skills in a fast-moving environment.
• Willingness to work evenings, weekends, holidays, and assigned shifts as part of a rotating coverage schedule.
• Background in healthcare, technology, or remote customer support is a plus, along with a collaborative and mission-oriented approach.

Benefits

• Hourly pay of $24 for full-time employment.
• Full healthcare coverage, including medical, dental, vision, FSA/HSA, life insurance, and disability insurance.
• Access to coaching and therapy services through employee wellness support programs.
• Competitive paid time off, including vacation, sick leave, and company holidays.
• Paid parental leave for employees with growing families.
• 401(k) retirement savings plan.
• Monthly technology allowance to support remote or hybrid work needs.
• Additional wellness benefits, community events, and employee engagement activities throughout the year.

How the hiring process works

The application is reviewed using an AI-enabled matching process designed to evaluate candidates quickly, consistently, and fairly against the core requirements of the role. The system identifies the strongest matches, and that shortlist is passed to the hiring company. Final decisions, including interviews and assessments, are handled by the employer’s internal team.

By applying, you acknowledge that the recruiting partner will process your personal data to assess your candidacy and share relevant information with the employer. This is done under legitimate interest and pre-contractual processing where applicable, including GDPR-related rights such as access, correction, deletion, and objection.

Artificial intelligence tools may also be used to assist parts of the hiring workflow, such as reviewing applications, analyzing resumes, or checking responses for inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and the final hiring decision is made by people. If you want more details about how your information is handled, you can contact the recruiting team.