- 경험
- 1~2년
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1시간 전
- Work mode
- 사무실에서
- Eligibility
- Candidates with experience in luxury hotel concierge, guest relations, or front office work, especially those with a background in 5-star hospitality, are encouraged to apply. Prior Middle East experience is beneficial.
- Resume
- Required to apply
Where you'll work
직무 설명
Overview
Mandarin Oriental, Doha is hiring a Concierge to join the Front Office team. This position plays a key role in delivering a refined five-star experience to guests and supporting the broader Rooms Division mission with a strong focus on guest satisfaction, service quality, and thoughtful personal attention.
Mandarin Oriental is a globally recognized luxury hotel group known for exceptional properties in prime destinations, combining Asian heritage with contemporary luxury service. Mandarin Oriental, Doha is a boutique-style urban retreat in Msheireb Downtown Doha, close to Souq Waqif, the Museum of Islamic Art, and the West Bay business district.
The ideal candidate brings a service-first mindset, integrity, respect, and a collaborative approach, with the ability to anticipate needs and act responsibly in a fast-paced luxury hospitality setting.
Key duties
- Engage guests in purposeful conversations to understand their personal preferences and expectations.
- Stay ahead of guest needs by anticipating requests and making every effort to create a memorable stay.
- Offer accurate directions and guidance for guests traveling beyond the hotel.
- Handle guest questions and requests with strong communication skills, coordinating with other departments and available resources when needed.
- Keep an up-to-date daily log in GoConcierge covering requests, reservations, and confirmations.
- Share key information with management and team members about in-house and external events, available resources, and any potential issues.
- Support guests with recommendations and arrangements for sightseeing, shopping, arts, and cultural experiences.
- Assist with airline flight confirmations and bookings where required.
Experience and suitability
Candidates should have at least 2 years of experience in a 5-star hotel setting, including a minimum of 1 year in Concierge, Guest Relations, or Front Office roles. Strong attention to detail, the ability to manage multiple tasks, and a track record of delivering excellent customer service are essential. Prior work experience in the Middle East will be considered an advantage.
Benefits and rewards
- Structured learning and development opportunities throughout different career stages.
- MOstay: complimentary nights and special room rates for colleagues and their loved ones at participating locations worldwide.
- Health and colleague wellness programmes to support work-life balance and wellbeing.
- Retirement plan options based on service length and role.
- Competitive pay and benefits package.
- Transportation and housing provided.
- Relocation support and vacation tickets.
Additional information
Mandarin Oriental values teamwork, integrity, respect, responsibility, and continuous growth. The company encourages a “fan of the exceptional” mindset and seeks colleagues who are committed to delivering memorable service with professionalism and care.