Customer Operations Assistant

About the Company

Spectrum Storage Group ranks among the UK’s biggest storage businesses. Through Storebox, which operates 29 self-storage sites and was ranked 8th largest in the UK in the 2025 UK Self Storage Association annual report, together with LOVESPACE’s technology-led storage and collection service, the company supports a wide range of storage needs across the UK. For more than ten years, the group has been reshaping how people store belongings and continues to invest in smart technology that gives customers more flexible storage on their own terms.

The Role

As a Customer Operations Assistant, you will be the main friendly contact for customers, helping resolve issues, answering enquiries, and ensuring each interaction creates a strong impression. You will communicate through email, phone, and live chat, delivering service that is helpful, efficient, and memorable for the right reasons.

This opportunity suits someone who enjoys working with people, solving problems quickly, and staying calm and supportive in day-to-day customer interactions. A warm approach, reliability, and a strong eye for detail are essential, along with the ability to keep customer records accurate and up to date.

Working Pattern

• Part-time position
• Start date: ASAP
• Schedule: Tuesday to Saturday, 9:00am to 6:00pm
• Hybrid arrangement, with in-office attendance required on weekday shifts at the SE1 office
• The office is approximately 5 minutes from Borough station or a 10-minute walk from London Bridge station

Key Responsibilities

• Deliver a consistently high standard of customer service across phone, email, and live chat
• Encourage positive reviews and referrals by creating excellent customer experiences
• Use customer feedback to help improve service quality
• Handle bookings and maintain accurate, current customer account information
• Work closely with the wider team to ensure a smooth end-to-end customer journey
• Stay informed about product details so customer queries can be handled confidently
• Support team goals and KPIs linked to response speed, customer satisfaction, and quality

What We’re Looking For

• Prior experience providing strong customer service
• Clear, warm, and confident communication skills, both spoken and written
• Strong organisation skills with excellent attention to detail and sound judgement
• A resourceful mindset with the ability to solve problems creatively and take initiative
• Good problem-solving ability and a willingness to learn quickly
• A collaborative attitude and readiness to support colleagues and share knowledge
• A commitment to continuous improvement and innovation
• Flexibility to adapt working hours based on business demand

Company Values

• Put the customer first by treating customers with care, honesty, integrity, and a family-like level of service
• Take responsibility, act proactively, and keep improving both personally and as a team
• Look for better ways of working, welcome feedback, and refine processes for improved customer and partner experiences
• Work as one team, support partners and colleagues, celebrate wins, and contribute to solving problems

Benefits

• Hybrid working model, with a central London office location near Borough and London Bridge stations
• Private health insurance
• Pension matching
• Employee discounts on company services and access to Perks at Work programmes
• Social events during summer, winter, alumni gatherings, and throughout the year
• Regular office activities such as Tuesday breakfasts, Cake Wednesdays, Thursday socials, and a monthly team social
• Opportunity to join a fast-growing entrepreneurial business and work closely with experienced founders and operators
• Room for growth and development, with a role that directly contributes to the company’s success