Customer Service Trainee

Role Overview

BlueCross BlueShield of Tennessee is hiring a Customer Service Representative for its BlueCare Plus and BlueCare customer service teams. The role supports Medicare- and Medicaid-eligible members by helping them locate providers, work through billing concerns, and access prescription-related assistance. Because the work involves real-time documentation while speaking with members, the position requires the ability to listen, type, and communicate at the same time.

What You Will Do

• Respond to member questions quickly and accurately, and work toward timely issue resolution.
• Support customers by phone and through other service channels, including chat, email, and Microsoft Teams.
• Record all member interactions clearly and completely.
• Guide callers so issues can be resolved during the first contact whenever possible.
• Adjust to rotating schedules and follow assigned work hours without exception.
• Work overtime when business needs require it.
• Attend training and scheduled shifts consistently, as participation is mandatory.
• Meet any required pre-employment testing standards.

Training and Schedule Details

The training class begins on August 17, 2026 and is expected to run for about 20 weeks. Training hours are 8:00 AM to 4:30 PM EST. After training, the schedule shifts to a weekly rotating pattern, with possible start times as early as 8:00 AM EST and end times as late as 9:00 PM EST.

During the enrollment season from October through March, coverage is also required on weekends from 8:00 AM to 9:00 PM EST, along with select holidays such as the Friday after Thanksgiving, Christmas Eve, New Year’s Day, and Martin Luther King Jr. Day. Preference is given to candidates who are local to the area.

Qualifications

• A high school diploma or equivalent is required.
• At least 1 year of experience in a customer service support role is required, with preference for candidates who have worked in a medical office or with senior populations.
• Strong computer literacy, especially with Microsoft Outlook, Word, Excel, and PowerPoint.
• Clear verbal and written communication skills.
• Good interpersonal, organizational, and time-management abilities.
• Ability to perform well independently with general supervision and also contribute effectively in a team-based, fast-moving environment.
• Strong judgment, problem-solving ability, patience, and a professional customer service mindset.
• Capability to talk and type at the same time in a clear and concise way.
• Current employees must meet the company’s minimum performance expectations.

Additional Information

Employment is with VSHP Volunteer State Health Plan, Inc. The role is classified as an employee position.

Equal Opportunity and Application Notice

The employer states that hiring, training, and promotion decisions are made without discrimination based on race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other protected characteristic under applicable law. The company also notes that it does not accept unsolicited help from search firms for this opportunity, and resumes submitted without a valid written Direct Placement Agreement will not be considered. No fee will be paid if a candidate is hired through such unsolicited referral or other means.