Customer Support Specialist

Role overview

Promoboxx is hiring a customer-oriented Customer Support Specialist to join its Customer Services team. This is an entry-level, fully remote, full-time position suited to someone interested in marketing, technology, customer service, and social media. The role offers exposure to a SaaS environment even for candidates without prior SaaS or technical experience.

Promoboxx is a retail marketing platform that helps brands support their local retailers with online marketing. The company works with major names such as YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and others. It is a compact team of just under 40 people, so every team member is expected to contribute consistently and efficiently.

What you will handle

• Keep track of the support inbox, reply to customer emails, and return incoming phone calls.
• Build strong product knowledge and become a reliable expert on the Promoboxx platform.
• Answer internal questions about how the platform works and the best ways to use it.
• Lead one-on-one Zoom training sessions for users.
• Maintain account information and brand network records, including basic data updates.
• Gain practical exposure to social media marketing, retailer engagement, and brand-led digital campaigns.
• Support the team with other projects and tasks as needed.

What the company is looking for

• Clear and effective communication skills.
• Confidence speaking with customers across different channels.
• A calm, patient, empathetic, and professional approach to customer conversations.
• Strong attention to detail, accuracy, and accountability in day-to-day work.
• A willingness to learn quickly, accept coaching, and stay curious.
• Good time management and organization in a fast-moving environment.
• Comfort working independently while also contributing well in a team setting.
• Interest in growing within the company over the long term.
• Motivation to gain hands-on experience and build a career.

Qualifications

• Some background in customer service is required; experience from retail, food service, or hospitality is especially transferable.
• A bachelor’s degree is preferred.
• Comfort with technology tools and spreadsheets is an advantage.
• Strong follow-through, organization, and precision are important.
• Ability to learn new software quickly and explain platform features clearly to customers.
• A positive, motivated, and collaborative mindset.
• Preference for candidates who want to grow with Promoboxx for the long term.

Benefits and perks

• Annual base salary paid twice a month.
• Health coverage.
• Stock options.
• 401(k) matching.
• Work from home setup.
• Unlimited flexible paid time off.
• Friendly, relaxed, and team-oriented culture.
• Leadership that is invested in employee success.
• Room to move ahead in the company.
• Employee rewards program.
• Professional development support.
• Promoboxx-branded merchandise.

Important application note

Applicants are expected to include the video portion of the application. Submissions without the video will not be reviewed.

Equal opportunity statement

Promoboxx is an equal opportunity employer and considers applicants without regard to age, color, disability, gender, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other legally protected characteristic.