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- Professionals with at least 4 years of IT support experience, who can work onsite in Karlsruhe, Germany, and meet the required B2-C1 language level in German. Candidates must also be eligible to work without sponsorship.
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About the company
BlupaceTech is an international IT development firm founded in 2008. The company has expanded to a team of more than 160 professionals working across multiple countries. It builds tailored software solutions for organizations of all sizes, with strengths in web and mobile applications, e-commerce systems, and data analytics. Its operations span the UK, India, Australia, the UAE, the USA, and several European locations.
Role overview
BlupaceTech is hiring for BAND 1 roles in Germany. This position is based in Karlsruhe, Baden-Württemberg, and involves onsite support. The company is looking for candidates with at least 4 years of experience. No sponsorship is available for this opening. A minimum German language level of B2-C1 is required.
Key responsibilities
The role focuses on second-line desktop support and incident resolution, including communication, updates, troubleshooting, and maintenance across user devices and desktop environments.
- Act as the second point of contact for customer issues and resolve technical problems.
- Coordinate with vendors to handle complex antivirus-related incidents.
- Keep users informed with timely status updates and final resolution details.
- Ensure tickets are updated consistently for all incidents.
- Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other approved desktop applications.
- Provide basic support for Mac systems and assist Apple computer users when needed.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Carry out routine preventive maintenance on computers, laptops, and printers.
- Perform repairs on desktops, laptops, printers, and other approved peripheral devices.
Required background and skills
Candidates should bring strong technical troubleshooting ability, hands-on desktop support experience, and the flexibility to work outside normal hours when project or emergency support demands it.
- At least 4 years of experience in IT support or a related field.
- Practical knowledge of Windows 7 through Windows 10, Microsoft Active Directory, Group Policy Objects, Microsoft Office 365, PC hardware setup and troubleshooting, enterprise antivirus tools, and helpdesk ticketing platforms.
- Experience with mobile device management for iOS and Android devices.
- Exposure to enterprise encryption solutions and Windows laptop/PC administration through Active Directory.
- Strong analytical thinking, troubleshooting, and issue-resolution skills.
- Ability to manage multiple tasks, prioritize effectively, and meet SLA targets.
- Good communication, relationship-building, and internal customer service skills.
- Adaptability in a fast-moving work environment.
- Willingness to work weekends or off-hours when required.
Compensation and benefits
The company offers a competitive salary along with a solid benefits package.
Workplace culture
Blupace promotes a diverse, open, and collaborative environment where people are encouraged to succeed on merit. The company values innovation, balance, and a positive workplace culture.
Additional information
- Multiple openings are available for this role.
- Work location: 76135 Karlsruhe, Baden-Württemberg, Germany.
- German language proficiency at B2-C1 level is mandatory.