Executive Assistant Manager (EAM)

Role overview

Ovolo Sydney is looking for an Executive Assistant Manager to join the team at an important time of change. With a full property refurbishment and relaunch underway, this role calls for a guest-focused hospitality leader who understands that success is built through strong results and memorable guest connections.

In this position, you will work closely with the Area General Manager to keep operations running smoothly while ensuring each guest feels recognised, cared for, and genuinely impressed. The role is about more than day-to-day management; it is about shaping experiences that encourage repeat visits and long-term loyalty.

Guest experience leadership

You will help create a service culture where every team member understands how their actions contribute to outstanding guest moments. A key part of the role is setting standards that identify guest needs early and go beyond expectations. You will be visible on the floor, approachable to both guests and staff, and committed to making each stay feel personal and memorable.

Commercial focus

The role also requires a balanced commercial mindset. You will support revenue growth across rooms and food & beverage without letting service quality slip. By reviewing guest feedback and market patterns, you will identify opportunities that add real value. You will also help shape pricing approaches and work with sales and marketing teams to build offers and experiences that appeal to guests.

Operational oversight

You will oversee rooms, maintenance, and food & beverage operations to ensure a smooth guest journey at every stage. During the refurbishment, you will help manage the project with care so guest disruption is kept to a minimum. You will also strengthen systems and processes that allow the team to deliver reliable, high-quality service while continuously improving standards.

Team leadership and development

This role is also about building a motivated hospitality team. You will help create a workplace where people feel appreciated, trusted, and inspired to perform at their best. Through coaching and mentoring, you will support team development and help prepare future leaders. You will make sure each person understands how their work affects guest satisfaction.

Experience and background

We are seeking someone with at least 5 years of senior hotel operations experience, ideally across both rooms and food & beverage. This position may suit someone ready to move toward a General Manager pathway. Experience in luxury hospitality would be an advantage, particularly if you understand the expectations of an upper-upscale environment and can support a repositioning effort. A strong record of improving revenue while keeping guest satisfaction high is important, as is experience with renovations or openings that were managed with limited guest impact. You should also have a proven ability to build strong, service-driven teams.

Mindset and approach

The right person will see hospitality as a way to create real emotional connections with guests. You will understand that profitability comes from offering value that guests are willing to pay for. You should enjoy tackling challenges, treat issues as chances to improve the experience, and lead with empathy and energy while inspiring others to deliver excellent service.

Core skills

You will need strong analytical thinking to assess guest feedback, financial information, and market trends. Clear and confident communication is essential for building trust with guests, colleagues, and stakeholders. Commercial judgement is important for spotting opportunities that improve both guest value and revenue. You should also bring a natural coaching style that helps develop talent and create strong, lasting teams.

Why this role stands out

This is an opportunity to make a visible impact every day by improving guest experiences directly. You will also help lead a major refurbishment and relaunch that could be a defining moment in your career. The workplace offers a creative and authentic brand environment, along with training, networking, and career growth opportunities. You will be part of a collaborative team of professionals who are committed to delivering excellence.

Expression of interest

If you are a hospitality leader who values guest happiness as much as financial performance, this role offers the chance to help shape a property where guests feel appreciated, staff feel empowered, and every day brings new opportunities to exceed expectations.