- 경험
- 3+ yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 6일 전
- Work mode
- 재택근무
- Eligibility
- Candidates with the right to work in New Zealand who are passionate about agriculture and technology and can support customers remotely and in the field.
- Resume
- Required to apply
직무 설명
About the Company
PTx develops precision agriculture technologies designed to support farmers through every season. As a partnership between AGCO and Trimble, the business is focused on advancing agriculture with farmer-focused tools across land preparation, planting, water management, crop protection, nutrient management, and harvesting. It is recognized for its leadership in mixed-fleet, smart farming, and autonomy solutions.
About the Role
This position is for a Field Support Manager working remotely from Australia. The role is centered on delivering a strong customer experience by providing advanced technical assistance to dealers and end users of the PTx product range. You will also work closely with R&D on upcoming launches, conduct dealer training, assist at trade events, and contribute to PTx documentation and publications.
Key Duties
- Handle technical support calls from growers and dealers during business hours.
- Respond to enquiries and follow up on callback requests in a timely manner.
- Attend site visits when remote troubleshooting is no longer sufficient.
- Share product issues, customer feedback, and future needs with the R&D team for both current and upcoming products.
- Take an active role in launch activities to support successful go-to-market execution for new products.
- Develop and run initiatives that improve customer experience, streamline processes, and strengthen training outcomes.
- Write, update, and edit technical materials such as manuals, bulletins, and product instructions.
- Provide field-based support for issues that cannot be resolved remotely.
Experience and Qualifications
- Background as a tractor or diesel mechanic is ideal, particularly with exposure to GPS and guidance systems.
- At least 3 years of experience supporting precision agriculture equipment.
- Strong troubleshooting ability and a practical, solution-oriented mindset.
Benefits
- Competitive base pay.
- Annual bonus tied to company performance.
- Fully expensed tool-of-trade vehicle.
- Supportive and collaborative workplace culture.
Additional Information
The company values inclusion and believes that a diverse workforce strengthens innovation and better serves farmers. Applicants should be passionate about agriculture and technology, and motivated to contribute meaningfully to the future of farming.
Hiring Requirements
- A National Criminal Check is required as part of the recruitment process.
- Applicants must already have the right to work in New Zealand, as sponsorship for a work visa is not available for this role.