Guest Relations Agent

About the role

This position is responsible for welcoming guests in person, handling reservations, managing check-in and pre-flight briefings, supporting retail and activity sales, and assisting with base operations. The goal is to create an exceptional guest experience at every interaction with Blue Hawaiian, including check-in, briefings, flight following, and limited ramp support. The role also contributes to revenue growth by promoting service and sales enhancements that help make each vacation memorable.

What you will do

• Greet every guest professionally and courteously while delivering a consistently high level of service.
• Build trust and understand guest needs through thoughtful questioning, then guide them toward the most suitable product.
• Achieve or surpass sales goals in a commission-based setting.
• Increase sales and upsells by highlighting the experience and helping guests plan the best possible stay.
• Resolve guest concerns quickly and with urgency, then follow through to confirm the issue is fully addressed.
• Sell confidently in person and occasionally by phone.
• Use sales tools to create urgency, close the sale, collect payment, and complete the booking.
• Provide a clear summary of the purchase and thank the guest for their business.
• Support additional tasks as needed.

Schedule and work conditions

Availability is required from Sunday through Saturday. The role typically involves 3 to 5 working days per week, including at least one Saturday or Sunday. Shifts may be scheduled on opening, middle, or closing shifts between 7:00 am and 6:00 pm. Travel time for the job is 0%.

Qualifications and experience

Applicants should have a high school diploma or GED, along with 1 to 3 years of related experience and/or training, or an equivalent combination of education and experience. The role also calls for 1 to 2 years of sales or upselling experience in a performance-oriented environment. Strong guest service ability, excellent knowledge of the local area and attractions, and familiarity with the travel, ticketing, or concierge space are preferred. Operational experience is also an advantage.

Skills and abilities

The ideal candidate is flexible, professional, and comfortable adapting to change. They should be able to handle objections, present alternate solutions, communicate clearly in writing and speaking, listen actively, and work independently in a sales-focused environment. The role also requires the ability to prioritize multiple tasks, maintain timeliness and professional appearance, and occasionally lift up to 25 pounds while standing for long periods. Fluent English is required, and bilingual ability is a plus.

Computer skills

Proficiency with Microsoft Office tools is needed, including Word, Excel, PowerPoint, and Outlook. The candidate should also be able to type at 30 to 40 words per minute.

Compensation

The annual pay range for this position is USD 33,375 to USD 48,400.

Additional information

The employer is an equal opportunity provider and follows protections for veterans and individuals with disabilities. Reasonable accommodations will be offered where required by law so that qualified employees with disabilities can carry out the essential duties of the role without imposing undue hardship. The company also states that employees or applicants may not be discriminated against for discussing or disclosing their own pay or another employee's pay, except in legally permitted circumstances. This role requires compliance with the company's operational specifications, human resources requirements, and safety management system.