Head Hostess

Role Overview

This position is part of the Food and Beverage & Culinary team at Sheraton Hotels & Resorts in Doha, Qatar. It is a full-time, non-management role based onsite at the Al Corniche Street location. The Head Hostess is responsible for creating a smooth and welcoming dining-room experience by managing guest arrival, seating, reservations, and table flow.

Key Duties

• Handle incoming calls, record reservations, and update guest details in the reservation system.
• Keep the waitlist current and provide guests with realistic wait-time estimates.
• Use the station rotation chart to assign seating fairly and efficiently.
• Arrange seating for larger parties and guests with special requirements.
• Welcome guests, confirm party size, and escort them to clean, available tables.
• Set up seating by pulling out chairs and ensuring menus and table settings are ready.
• Support guests as they move through the dining area and provide assistance when needed.
• Check that every table has the required place settings, including a napkin, clean cutlery, and any other standard items.
• Keep hostess and related work areas clean and organized throughout the shift.
• Observe dining-room occupancy, service flow, and safety conditions.
• Coordinate with team members so guest needs are met and service runs smoothly.
• Assist supervisors and management with hiring, training, scheduling, evaluation, counseling, discipline, and staff motivation when required.
• Serve as a positive example for the team and help maintain service quality standards.
• Comply with company policies, safety rules, security procedures, and required safety training.
• Report accidents, injuries, and unsafe conditions promptly.
• Maintain a neat, professional appearance and safeguard confidential company information and assets.
• Greet and acknowledge every guest according to brand standards.
• Use professional language and proper telephone etiquette in all interactions.
• Build cooperative working relationships and contribute to team goals.
• Respond appropriately to colleague concerns and help sustain a respectful workplace.
• Carry out additional reasonable duties assigned by supervisors.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of relevant work experience.
• No prior supervisory experience required.
• No license or certification needed for this role.
• Ability to stand, sit, or walk for long periods.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects up to 10 pounds without assistance.
• Strong communication and guest-handling etiquette.
• Ability to work closely with others and maintain a service-focused mindset.

About Sheraton

Sheraton is part of Marriott International and has been bringing people together since 1937. The brand is present in more than 400 communities worldwide and focuses on thoughtful service, meaningful guest experiences, and a sense of belonging for both guests and associates. Marriott International promotes equal opportunity and values a diverse workforce, welcoming applicants from all backgrounds protected by applicable law.

Additional Information

Job Number: 26077986

Location: Al Corniche Street, Doha, Qatar

Schedule: Full Time

Remote status: No

Position type: Non-Management