Housekeeper

About the organization

YWCA Banff is a community-rooted feminist organization with more than a century of service in Banff and the Bow Valley. Guided by a volunteer board, the organization works to create a safe and inclusive community that empowers women and girls and supports a more equitable future. Its programs are supported through grants and donor contributions.

Role overview

The Housekeeper is responsible for keeping guest and resident accommodation, as well as shared spaces, clean and well-presented to YWCA Banff standards. This role helps create a welcoming impression for residents, guests, and visitors, and requires a courteous, solution-oriented approach when handling concerns or special requests.

Key duties

• Clean residences, shared areas, meeting rooms, program rooms, and communal washrooms to departmental standards.
• Handle laundry tasks as needed.
• Change beds, sweep and mop floors, dust surfaces, and sanitize washrooms.
• Carry out scheduled rotation cleaning, including deeper cleaning tasks.
• Help maintain a safe workplace in line with the YWCA Health and Safety program.
• Keep workspaces such as the laundry room, linen storage, and supply areas tidy and organized.
• Refill housekeeping carts at the end of each shift, including making sure spray bottles are correctly labelled.
• Collect, label, bag, and store lost-and-found items and notify the relevant departments.
• Flag maintenance concerns to the Housekeeping Lead, Facilities Manager, Maintenance team, or via the task tracker.
• Report room-status inconsistencies to the Housekeeping Lead or Facilities Manager.
• Prepare and reset rooms for groups, classes, workshops, and events.
• Separate recycling and take out garbage.
• Move furniture and equipment when needed.
• Assist with general cleaning and facilities-related tasks as assigned.
• Escalate any policy violations by visitors or others to the Facilities Manager and/or the appropriate department.

Qualifications and experience

Prior housekeeping experience is an advantage. The role calls for someone who can lift up to 23 kg and is comfortable bending, kneeling, standing, and moving for long periods. Strong communication and interpersonal skills are important, along with the ability to protect confidentiality. The position requires flexibility to work varied schedules and handle the day-to-day demands of a housing and community-service environment. Good organization, the ability to prioritize ongoing tasks, respectful interaction with a diverse public, resident, guest, and staff group, and the capacity to work independently as well as collaboratively are all essential.

Working conditions

This is a year-round position with approximately 37.5 hours per week. Days off will be scheduled based on operational requirements, and working hours will be flexible. The starting wage is $21.50 per hour.

Compensation and development

YWCA Banff provides a competitive compensation and benefits package, offers flexibility where possible, and encourages training and personal growth for employees.

Application notes

This is an internal posting only. Interested internal applicants must apply through the ALETA Job Board.