Housekeeping Order Taker

Role overview

The Housekeeping Order Taker plays an important support role in keeping the Housekeeping Office running smoothly. This position focuses on clear communication, accurate record-keeping, guest service, and day-to-day administrative coordination, while also helping maintain an orderly and clean office environment.

Key responsibilities

• Receive, safeguard, log, and control all keys and documents handled by the Housekeeping Office.
• Sort, organize, and archive daily activity reports in a structured and timely manner.
• Answer incoming phone calls professionally, following the hotel’s telephone standards and etiquette.
• Document all calls received and ensure messages are passed on and followed up appropriately.
• Handle Lost & Found cases from start to finish, including receiving, registering, storing, returning, and closing items.
• Maintain housekeeping records and files with accuracy and completeness.
• Prepare and print room discrepancy reports for both morning and afternoon shifts, and distribute copies to Finance and Front Office.
• Arrange babysitting services for guests and prepare monthly attendance records for payroll processing.
• Keep the Housekeeping Office neat, clean, and well organized at all times.
• Remove and archive obsolete reports every month in line with hotel record-retention practices.
• Follow all environmental, health, and safety requirements set by the hotel.
• Comply with company policies and procedures related to safety, cleanliness, and environmental care.

Administrative and office duties

This role involves regular office support tasks, reporting, documentation, message handling, and coordination with other departments to ensure smooth housekeeping operations.

Health, safety, and compliance

The position requires consistent observance of the organization’s environmental, health, and safety policies, along with maintaining proper office standards and confidentiality for documents and keys.

Notes

No additional compensation, benefits, eligibility criteria, or vacancy count were specified in the source information.