Intake Coordinator - ABA Therapy

Role Overview

This is a full-time remote position supporting families who are seeking ABA therapy services. Candidates must live in the United States. The schedule includes one of the following shifts: 9:00 a.m. to 5:00 p.m., 10:00 a.m. to 6:00 p.m., or 11:00 a.m. to 7:00 p.m.

The compensation for this role is an annual salary of $45,000 to $60,000, depending on experience.

The organization is looking for a compassionate, energetic intake professional to serve as the first contact for families. This role is centered on warm, effective communication, high activity, and helping families move smoothly into services. Spanish/English bilingual candidates are strongly preferred.

Key Duties

• Serve as the initial contact for families inquiring about services.
• Handle approximately 75 to 100 or more incoming and outgoing calls each day.
• Clearly explain available programs and support families through each step of intake.
• Keep following up to gather insurance details, documents, and consent forms.
• Maintain accurate records and workflow updates in Salesforce and related systems.
• Work toward strong performance targets for response time, conversion, and intake completion.
• Partner with internal teams to create a smooth and welcoming onboarding experience.

Requirements

• At least 1 year of experience in sales, outreach, intake, or another client-facing role.
• Comfort working in a high-volume, phone-heavy environment.
• Strong verbal communication and persuasive conversation skills.
• Motivated by targets, results, and bonus-based earnings.
• Prior exposure to Salesforce or another CRM platform is preferred.
• Highly organized, detail-focused, and dependable with follow-through.
• High school diploma is required; an associate degree or bachelor’s degree is preferred.
• Background in ABA, healthcare, or behavioral health is an advantage.
• Spanish and English bilingual ability is preferred.

Benefits

• Annual pay range of $45,000 to $60,000 based on experience.
• Performance bonuses and incentive pay.
• Medical, vision, and dental coverage, plus paid time off and paid holidays.
• 401(k) retirement plan with employer matching.
• Opportunities to advance within a growing, mission-driven organization.
• Supportive team culture where your contribution is recognized.

Equal Opportunity

The employer states that it is an equal opportunity organization and considers candidates from all backgrounds.