IT Support Specialist

About the Role

We’re hiring an IT Support Specialist to keep our people, systems, and workspaces running smoothly. You’ll be the main contact for everyday technology support, helping colleagues stay connected and productive. The role partners closely with People Operations and Engineering to support a fast-growing team.

Key Responsibilities

• Serve as the first line of support for day-to-day IT issues and see requests through to resolution.
• Manage the full joiner, mover, leaver process so access and core tools are in place securely from day one.
• Support the Edinburgh headquarters’ technology setup, including Wi‑Fi, LAN, meeting room AV equipment, and coordination with the internet provider.
• Maintain endpoint records, support both macOS and Windows devices, roll out security updates, and monitor overall device security.
• Oversee user access and software licensing through a centralized role-based access model, including reclaiming unused licenses.

Experience and Skills Needed

This position suits an IT professional who enjoys improving workplace operations. The ideal person brings a structured, security-aware approach and works well with others to solve problems.

• Background in internal IT operations, systems administration, or advanced IT support, ideally in a scaling or high-growth technology company.
• Experience managing mixed macOS and Windows environments with MDM tools.
• Good understanding of networking basics such as Wi‑Fi and LAN, plus automated endpoint deployment.
• Strong knowledge of identity platforms using SSO, MFA, and RBAC controls.
• Comfort with structured request handling and change management processes.
• Proactive mindset with the ability to collaborate, automate, and improve operational processes.

Nice-to-Have Experience

• Familiarity with ITSM systems such as Jira Service Manager.
• Exposure to automation, scripting, or automated software deployment tooling.
• Experience supporting compliance efforts for frameworks such as PCI-DSS or SOC2.
• Involvement in security incident handling or business continuity/disaster recovery processes.
• Working knowledge of Google Workspace and related applications.

Why This Role Matters

The company is expanding quickly, and a distributed team needs reliable, secure, and low-friction technology support. This role helps build the IT foundations that keep the business protected and productive from the very start.

Benefits

• Remote-first working with flexibility, including an early 3pm finish on Fridays.
• Remote working allowance.
• 33 days of holiday in total, including public holidays.
• An additional day off for your birthday.
• Family private healthcare.
• Life insurance.
• Employee assistance programme.
• Pension scheme.
• Strong focus on learning, development, and career growth.
• Quarterly in-person team events and monthly social activities.

Diversity and Inclusion

The company welcomes candidates from all backgrounds and aims to provide a fair, accessible hiring process. Opportunities are open regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype.