Operations Manager

Role overview

The Operations Manager will be accountable for improving revenue and overall store performance across the retail network in Saudi Arabia. This role focuses on establishing, rolling out, and maintaining store operating procedures aligned with retail standards, while also strengthening customer satisfaction and business growth.

Core responsibilities

The role includes overseeing recruitment, hiring, and training requirements for stores, making timely operational decisions, and helping drive stronger store results. It also involves representing the brand by improving sales through excellent customer experience and retail execution, while providing day-to-day leadership and support to teams.

Sales and profitability

• Track and improve key performance measures such as units per transaction, average transaction value, monthly sales, sales per square foot, sales turnover, shrinkage control, and conversion rate.
• Set store sales targets aimed at maximizing revenue and profitability.
• Coach Area Managers and Store Managers to improve store productivity through better use of available resources.
• Manage operational expenses efficiently and identify opportunities to reduce costs through automation.
• Ensure that company SOPs, policies, procedures, and loss-prevention audit standards are followed across all stores.
• Oversee execution of visual merchandising guidelines and ensure consistent implementation in every store.

People management and development

• Recruit and train staff on selling skills, customer service, teamwork, and brand-specific etiquette.
• Review employee performance annually and encourage open communication through coaching and motivation.
• Make decisions on operational and visual standards based on store needs and customer expectations.
• Work with the Brand General Manager and training team to identify learning and development needs.
• Create succession plans with the Brand General Manager.
• Define KPIs and KRAs for direct reports, then conduct appraisals and share feedback.
• Participate in hiring operational staff when needed.
• Strengthen technical and behavioral capabilities through learning and development initiatives.

Communication and coordination

• Run regional sales and operations meetings on a regular basis.
• Share performance feedback with Area Managers and Store Managers against company targets.
• Support participation in the loyalty program, Club Apparel.
• Attend weekly meetings with the General Manager and senior management to review business plans, achievements, and improvement areas.

Stock management

• Monitor inventory in coordination with the Brand General Manager and Brand Managers.
• Build a collaborative working relationship among the GM, Area Managers, Brand Managers, Store Managers, Buyers, and Planners to improve sales.
• Keep a close watch on slow-moving and outdated stock with Brand Managers.
• Ensure Store Managers maintain strong stock security controls.

Store design and project support

• Take part in the layout and design process for new stores.
• Prepare a new store schedule before the design phase begins.
• Guide the concept architect during design and implementation.
• Hold regular project review meetings with the Projects team.
• Support the territory during setup and merchandising activities.

Additional duties

• Contribute ideas to improve brand visibility, marketing, and brand awareness.
• Handle legal responsibilities connected to store management, store opening, and planning.