Operations Manager (Sorting Center)

About SHEIN

SHEIN is a worldwide fashion and lifestyle e-commerce company known for offering SHEIN-branded clothing and other products through a broad vendor network at affordable prices. With its headquarters in Singapore, the company is focused on making fashion more accessible and continues to promote an on-demand production model designed for a more efficient, future-ready industry. Established in 2012, SHEIN now employs more than 16,000 people across offices around the globe and is still growing internationally.

As a member of SHEIN, you will contribute to a fast-scaling global operation and help shape the future of the business.

Position Summary

The Gateway Operations Manager is accountable for sortation center operations run through a 3PL partner, as well as first mile, middle mile, and final mile supplier activity within the gateway. The role centers on improving supplier performance, strengthening operational execution, driving process enhancements, and supporting leadership in the field. Core responsibilities include investigating issues, managing KPIs, maintaining supplier partnerships, and delivering projects from start to finish.

Key Responsibilities

• Manage 3PL sortation center activity to ensure strong performance, compliance, and efficient day-to-day execution.
• Coordinate first mile, middle mile, and final mile supplier operations so shipments move smoothly and performance remains on track.
• Monitor and improve core metrics such as on-time performance, sortation throughput, dwell time, and cost per unit.
• Perform root cause analysis and create corrective action plans to address problems and improve outcomes.
• Run daily and weekly business reviews, translating operational data into clear updates and action items for leadership.
• Develop productive supplier partnerships and meet with suppliers each week to reinforce accountability and results.
• Introduce process enhancements and new initiatives aimed at better efficiency, lower costs, and scalable operations.
• Act as the onsite representative of corporate leadership and ensure local execution aligns with broader company priorities.

Requirements

• A bachelor’s degree in logistics, supply chain, business, or a closely related discipline is preferred.
• At least 5 years of experience in transportation, logistics, or supply chain operations.
• Prior experience overseeing sortation centers operated by 3PL providers and working with supplier networks.
• Strong ability to analyze KPIs, investigate root causes, and manage performance improvement initiatives.
• Experience with supplier negotiations, Lean or Six Sigma process improvement methods, and project management.
• Working knowledge of TMS platforms, data analytics tools, and reporting dashboards.

Work Environment

• This is an onsite position based at a 3PL sortation center.
• Weekly supplier meetings are part of the normal operating rhythm.
• The role may occasionally require evening, weekend, or on-call availability.

Who Should Apply

Applicants with the background and skills described above, and who are comfortable working onsite in a fast-paced logistics environment, are well suited for this role.