Operations Officer I

Role overview

This opportunity is with a major financial institution with substantial operations across North America, spanning institutional and corporate banking, wealth management, private client services, commercial banking, treasury, and retail banking. The role supports an existing vacancy within the operations function.

Engagement details

This is a 4-month contract with a possibility of extension. The pay rate is $23 per hour. The position is based in Toronto, Ontario, with a hybrid work arrangement. Standard business hours are Monday to Friday, 9:00 AM to 5:00 PM.

What you will do

The Operations Officer I will provide subject matter expertise and operational support for EFTR (Electronic Fund Transfer Reporting) regulatory reporting. The position involves maintaining reporting accuracy, supporting AML and consolidated reporting activities, and helping improve processes and workflows.

You will be expected to manage high volumes of work, meet strict deadlines, and handle information carefully and confidentially. The role also requires identifying operational risks, escalating issues appropriately, and supporting audit and regulatory obligations.

Key responsibilities

• Serve as a knowledgeable point of contact for EFTR regulatory reporting and related operational analysis.
• Help design and roll out improved workflows, new operating processes, and efficiency gains.
• Make sure regulatory reports are completed and submitted in line with requirements.
• Prepare reporting outputs and support AML and consolidated or aggregated reporting as needed.
• Recognize processing or operational issues and route them to the right team or partner for resolution.
• Organize your workload to consistently meet service, productivity, and operational targets.
• Work accurately and within established procedures and SLAs.
• Handle confidential information with sound judgment and escalate concerns when appropriate.
• Identify and manage risk, including escalations for unusual or higher-risk transactions and activities.
• Support internal and external audit and compliance obligations, including audit reviews where required.
• Stay informed on regulatory changes, emerging issues, and trends that may affect the work.
• Follow enterprise frameworks related to regulatory reporting, AML, and business continuity.
• Contribute actively as a team member, supporting a collaborative and quality-focused environment.
• Share status updates, knowledge, and useful information with colleagues and stakeholders.
• Help strengthen team capability through training, coaching, knowledge sharing, and cross-training.
• Take part in performance management and ongoing professional development.
• Review internal processes regularly and suggest practical improvements.
• Perform complex work involving multiple systems, steps, and jurisdictions with moderate to high risk.
• Gather and analyze data to identify issues and escalate when needed.
• Work with internal and, where relevant, external partners to support day-to-day operations and provide policy or process guidance.

Required experience and qualifications

• A high school diploma is required.
• At least 1 year of experience in AML, payments operations, data entry or enrichment, regulatory reporting, client onboarding or KYC, or payments transaction processing.
• Prior experience in a corporate or financial services environment, including banking.
• Comfort working independently as well as collaboratively in a team.
• A self-motivated approach with a willingness to learn.
• Strong computer skills and the ability to learn internal systems quickly.
• Advanced experience with computer applications, Microsoft Word, and Excel proficiency.
• Knowledge of EFTR regulatory reporting in Canada.
• Professional education or certifications are preferred.
• Business writing experience is required.

Additional information

Background screening will be required before onboarding. The screening type may include criminal, credit, or other verification checks depending on the position and client requirements.

Applications are reviewed with the help of AI technology, and recruitment staff also review each application.

The employer is committed to diversity, equity, and inclusion and welcomes applications from all qualified candidates.

The organization also emphasizes fair, positive, and equitable workplace practices and supports a diverse workforce.