Operations Officer

Role Overview

The Operations Officer will manage the daily performance of security teams assigned to client locations, helping ensure smooth service delivery, compliance with PSRA requirements, and strong client satisfaction. The position also plays a part in supporting business growth through marketing efforts and relationship management.

Operations Management

• Coordinate and oversee the deployment of security staff across multiple client sites.
• Carry out routine site checks and inspections to confirm that standard operating procedures are being followed.
• Respond to client complaints and incident reports, making sure issues are resolved promptly and communicated clearly.
• Keep reliable records covering attendance, incidents, transfers, and disciplinary matters.
• Verify that guards are properly dressed, trained, and equipped in line with PSRA and company expectations.
• Assist with recruitment, vetting, and onboarding of new security personnel.
• Help organize recruitment, training, and selection activities as directed by the Training and Investigations Officer or another senior officer.

Marketing and Business Development

• Seek out new business leads through field engagement, networking, and client referrals.
• Support the creation and execution of basic marketing plans for security services.
• Take part in client presentations, exhibitions, and promotional activities.
• Gather customer feedback and use it to guide service improvements and marketing decisions.
• Build and maintain a database of potential clients, then follow up regularly.

Reporting and Administration

• Prepare and send accurate reports on operations, incidents, and marketing work within required timelines.
• Keep proper documentation for contracts, site instructions, and guard assignments.
• Assist with invoicing by checking hours worked and services provided.
• Track and report any guard welfare concerns that could affect service delivery.
• Submit monthly attendance records to the Guard Force Administrator.

Requirements

• A diploma or degree in Security Management, Business Administration, Marketing, or a similar discipline.
• At least 3 years of experience in security operations, with demonstrated involvement in marketing or client service work.
• Good working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
• A valid riding license is required.
• A valid driving license will be an advantage.

Key Competencies

• Leadership and team coordination skills.
• Clear communication and strong interpersonal skills.
• Customer-oriented approach with solid negotiation ability.
• Ability to work independently, stay proactive, and focus on targets.
• Comfortable handling multiple priorities under pressure and meeting deadlines.