Operations / Senior Operations Manager

Role overview

Amazon is looking to bring on an Operations / Senior Operations Manager to support multi-location operations across the last-mile network. The role is focused on helping the business deliver strong customer outcomes through efficient, scalable, and high-quality operational execution.

The company is seeking a candidate who not only matches the stated requirements, but also shows the ability to learn quickly, grow with the organization, and work with an ownership mindset. A strong fit for this role will demonstrate Amazon’s leadership principle of being curious and eager to learn.

What this role calls for

• Strong leadership capability with proven people-management ability.
• Comfort working through changing priorities and uncertain situations.
• Clear verbal communication, active listening, and the ability to align teams on what needs to be done.
• Confidence in setting realistic goals and stretching timelines, then tracking progress to deliver results.
• Customer-first thinking with an ability to build team understanding of customer expectations and experience.
• A high sense of ownership with follow-through on solutions and service delivery.
• Strong analytical judgment to interpret information, validate key facts, compare options, and weigh risks and benefits.

Key responsibilities

• Design, build, and own operational processes from fulfillment centers through sortation hubs and into the last-mile delivery network.
• Recruit, train, and develop a motivated sort-hub workforce, with support from HR and training teams, to meet city-level operating needs while maintaining Amazon’s standards for quality and productivity.
• Plan for sufficient capacity at sites to handle peak-period demand effectively.
• Work closely with Finance, Delivery Stations, Fulfillment Centers, and Projects teams on city operations matters.
• Review team performance, carry out appraisals, and coach team members to run efficient operations.
• Continuously refine processes to improve standards, remove waste, and eliminate unnecessary work.
• Study reports and operational data to find bottlenecks and raise overall performance.

What a typical day may include

• Leading regional initiatives tied to safety, engagement, network speed, and cost optimization.
• Running daily stand-ups, weekly business reviews, monthly business reviews, and peak-readiness discussions.
• Using data analysis to pinpoint bottlenecks and applying improvement methods such as Kaizen and continuous improvement.
• Finalizing the site labor plan so that cost is optimized without compromising performance standards or associate experience.
• Coaching operations managers, challenging existing methods, and promoting a continuous-improvement culture to reduce waste.
• Partnering with site leaders, regional leaders, and central teams to compare best practices and deploy effective floor-level improvements.

Experience and education

The role requires at least 4 years of experience in operations, logistics, or supply chain. A bachelor’s degree or an equivalent qualification is required, or alternatively 2+ years of equivalent experience. A bachelor’s degree or equivalent is also listed as a preferred qualification.

Additional information

Amazon provides workplace accommodations or adjustments for candidates with disabilities during the application, interview, or onboarding process. Support details are available through Amazon’s hiring accommodations process.

Company reference: ASSPL - Haryana - C77. Job ID: A10429284.