Operations Supervisor

Company Overview

Palace Amadia Limited is a dynamic retail business that aims to create standout experiences for customers. The workplace is fast-moving and customer-led, with a focus on current products, market trends, teamwork, and ongoing employee development through training and learning opportunities.

Role Summary

This full-time position is based on site in Accra and is responsible for keeping day-to-day store activity running smoothly while maintaining a high standard of service. The Operations Supervisor will coordinate team schedules, allocate tasks, monitor performance, and help ensure the store operates efficiently and consistently.

Key Duties

• Oversee routine store operations and support a positive customer experience.
• Create staff schedules, distribute work assignments, and follow up on performance.
• Monitor stock availability, assist with replenishment, and help maintain appropriate inventory levels.
• Support merchandising activities and the execution of store layout plans.
• Manage store opening and closing routines.
• Make sure day-to-day work follows company procedures and standards.
• Address operational concerns promptly and escalate issues when needed.
• Prepare basic reports, review key performance indicators, and share updates clearly with both staff and management.

Qualifications

• Applicants should bring strong team leadership abilities, including coordination, coaching, and performance tracking.
• Practical experience in operations or operations management in retail or a similar customer-facing environment is needed.
• Solid analytical ability is important for reviewing sales, stock, and performance information to support informed decisions.
• Good verbal and written communication skills are required for dealing with colleagues, customers, and management.
• Strong time management, prioritization, and accuracy in a busy setting are important.
• Experience using basic POS systems and Microsoft Office or comparable software is expected.
• A diploma or bachelor’s degree in Business Administration, Operations Management, or a related discipline is preferred.
• Prior supervisory or team-lead experience in retail or hospitality will be an added advantage.

Additional Information

This role is a full-time, on-site opportunity in Accra, Greater Accra Region, Ghana. No stipend or salary amount was specified.