Porter

Role overview

We are hiring a committed Porter to support day-to-day operations at Lodestone House on a full-time basis. The position is contracted for 40 hours per week, with variable shift patterns. Please note that the contract runs for 45.6 weeks each year.

In this role, you will help uphold excellent standards of cleanliness and customer care across the site. You will also have the opportunity to develop your career with an organisation that values people, embraces individuality, and recognises those who make a strong contribution.

Key duties

• Keep the lobby and other shared areas clean, neat, and well presented.
• Support housekeeping, restaurant, and banqueting teams with room preparation and furniture movement.
• Carry out selected front-of-house tasks, including arranging theatre tickets or making restaurant reservations.
• Respond to customer needs and requests when needed.
• Complete errands as assigned.
• Help protect customers by placing and removing safety notices, such as warnings for wet floors or freshly painted areas.

What we are looking for

• A flexible approach and comfort with changing priorities.
• Strong communication skills and the ability to build good working relationships.
• Previous experience delivering excellent customer service.
• The confidence to use initiative and make customer-focused decisions.
• The ability to stay effective under pressure.
• Consistent reliability and strong punctuality.

About the wider team

You will be joining a larger organisation that operates across around 6,000 venues, with a focus on helping people, supporting progress, and building connections. The business offers competitive pay, a range of benefits, and opportunities to learn and grow. The workplace culture is designed to be inclusive, respectful, and supportive of every colleague's background, beliefs, abilities, and identity.

Additional information

Job reference: com/1006/40452001/52577395/R/BU #Lodestone House

Equal opportunity and inclusion are central to the organisation's approach, with an emphasis on helping all employees feel valued and able to progress.