Sales Assistant

Role overview

Join the Cardiff store as a part-time Sales Assistant and help deliver a premium retail experience. The role is designed for someone who brings energy, confidence, and a genuine interest in trainers, streetwear, and customer service. You’ll help customers find complete looks, support the store during busy trading periods, and contribute to a lively, high-standard shopping environment.

Working pattern and pay

This is a part-time position with either 8 hours or 16 hours per week. Shifts rotate across Monday to Sunday. Pay is £8.00 to £12.71 per hour, and the role also includes a 30% staff discount.

What you’ll be doing

• Helping customers build full outfits and matching items such as footwear, layers, accessories, and care products.
• Learning the product range in detail, including styles, performance features, materials, weather durability, and care guidance.
• Supporting product launches, exclusive drops, styling events, and in-store activations with strong energy.
• Working towards sales targets, basket growth, KPI performance, and team success.
• Keeping the shop floor looking sharp, tidy, well-stocked, and ready for customers.

Who this role suits

You should be outgoing, approachable, and comfortable starting conversations with customers. A strong interest in sneakers and streetwear is important, along with a willingness to learn. This role suits someone who can stay flexible for evenings and weekends, works well in a fast-moving environment, and enjoys being part of a team. A growth mindset and openness to feedback are also valued.

Training, growth, and workplace culture

You’ll receive structured training covering product knowledge, styling, and demo labs. The business also offers clear progression routes, including the chance to move from Sales Assistant to Supervisor. You’ll be supported by a culture that values individuality, wellbeing, and inclusion.

Recruitment process

The hiring process begins with a quick online application that does not require a CV. You’ll complete brand-focused video questions, then attend a group retail experience interview where product enthusiasm and customer service skills will be assessed. Successful candidates may receive an offer within 72 hours. Induction and training are expected to begin as soon as possible.

Additional requirements and conditions

This employer is an equal opportunities employer and can discuss reasonable adjustments before interview if needed. Applications are reviewed individually, and shortlisted candidates will be invited to a group interview. You must bring proof of your right to work to the interview in order for the application to progress. If you are under 18, you cannot work later than 10:00 pm. Some stores may have extended opening hours during the festive period.

Diversity statement

The company emphasises the value of different perspectives and experiences as part of building stronger teams and improving the service offered to colleagues and customers.