Sales Operations Manager

Role overview

The Sales Operations Manager will act as a strategic partner to the sales team, helping improve commercial outcomes through sharper processes, stronger governance, and data-backed decision-making. This role functions like an internal advisor, using analytical thinking, business understanding, and clear communication to turn complex information into practical recommendations.

In this position, you will work across Sales, Solutions, Delivery, Finance, Legal, and senior leadership teams to solve business challenges, improve forecasting accuracy, strengthen pipeline visibility, and support broader performance improvement efforts.

Sales planning and commercial support

• Collaborate with sales leadership on planning, pipeline management, and initiatives that lift commercial performance.
• Use performance data to shape recommendations that support growth and executive decisions.
• Review sales results regularly to spot patterns, risks, and opportunities.
• Support annual planning, target setting, and ongoing tracking of business performance.

Executive reporting and strategic storytelling

• Build executive-level presentations and communication materials that convert business data and market insights into clear, persuasive narratives.
• Prepare PowerPoint materials for Executive Committee meetings, Monthly Business Reviews, Quarterly Business Reviews, planning sessions, and strategic programs.
• Apply structured, consulting-style thinking to create concise presentations with insights, recommendations, and action steps.
• Design and maintain dashboards and reports that improve visibility into sales and operational metrics.
• Track key KPIs and share trends, risks, and actionable findings with stakeholders.
• Turn complex business issues into recommendations that help leaders make better decisions and support transformation.

Pipeline management and forecasting

• Oversee pipeline governance end to end, ensuring the data remains accurate, consistent, and visible across all stages.
• Run regular pipeline reviews and identify risks, gaps, and opportunities that affect forecast quality.
• Coordinate regional forecasting activities and provide timely analysis and reporting to leadership.
• Promote strong CRM discipline and maintain healthy pipeline hygiene across the sales organization.

Process improvement and business transformation

• Assess current sales processes and recommend practical changes that improve efficiency and customer response times.
• Lead efforts to simplify workflows, strengthen reporting, and remove operational blockers.
• Support sales tools, automation, and best-practice adoption that improve productivity.
• Contribute to continuous improvement and transformation work aligned with company priorities and growth goals.

Deal governance and cross-functional collaboration

• Coordinate governance for strategic deals and large opportunities, ensuring internal approval steps are followed.
• Work with Sales, Solutions, Delivery, Finance, and Legal to keep deal progress smooth and decisions timely.
• Monitor deal review workflows and escalate concerns or risks when needed.
• Help develop and embed standardized sales methods and governance frameworks.

Requirements

• Minimum 8 years of experience in Sales Operations, Business Operations, Commercial Excellence, GTM Strategy, Business Analytics, or Strategy and Transformation within technology or IT services.
• Background supporting enterprise B2B sales teams with pipeline management, forecasting, and performance reporting.
• Strong track record in process improvement, cross-functional coordination, and transformation work.
• Hands-on experience with CRM tools such as Salesforce and BI platforms such as Power BI or Tableau.
• Experience in management consulting, corporate strategy, commercial excellence, or transformation is a strong advantage.
• Highly analytical with a structured approach to problem-solving and a consulting mindset.
• Advanced PowerPoint skills and the ability to create polished, insight-led executive presentations from complex or ambiguous data.
• Strong business storytelling ability, with skill in combining quantitative and qualitative inputs into persuasive recommendations.
• Proven experience creating consulting-quality materials for senior leaders, Executive Committees, or C-suite audiences.
• Excellent communication, facilitation, and stakeholder management skills, including the ability to influence senior and cross-functional teams.
• Commercially aware and able to translate data into practical business actions.
• Very high attention to detail and strong commitment to data quality, governance, and presentation standards.
• Proficiency in Microsoft PowerPoint, Excel, Salesforce, Power BI, and Tableau.
• Self-motivated and able to manage multiple priorities in a fast-moving environment while maintaining high-quality delivery.
• Continuous improvement mindset with the confidence to question current processes and propose scalable solutions.

Additional information

Location: Singapore, Singapore. Employment type: full-time, onsite. Openings, salary, and timeline details were not specified in the source.