Store Manager

Role overview

Apple Retail aims to create a standout in-store experience by combining product expertise with a culture of inclusion and shared responsibility. In this management role, you will guide a store team, support excellent customer experiences, and help deliver the business priorities of the store.

You will spend time on the floor with team members and customers, model effective leadership, and work closely with colleagues and partners to meet performance targets and operational goals.

Key responsibilities

Your focus will be to develop people, strengthen store performance, and ensure the team delivers Apple’s standards every day.

• Lead, coach, and develop team members so they can reach both performance and growth objectives.
• Support hiring, onboarding, training, development, and retention of a diverse, high-performing team.
• Take an active role in floor leadership by engaging with customers and employees across the store and reinforcing what great service looks like.
• Handle customer and team concerns or escalations, and work with leadership and People/business partners when needed.
• Plan and execute operational actions that support store targets and broader company priorities.
• Follow company policies and procedures, while safeguarding confidential customer, team, business, and financial information.
• Carry out additional duties as required.

Inclusion and leadership expectations

• Help build an environment where people feel respected, supported, and included.
• Demonstrate Apple’s commitment to diversity and inclusion in daily work.
• Model inclusive leadership and help grow and retain diverse teams.
• Act promptly to maintain a safe and respectful workplace for all team members.

Minimum qualifications

• Availability to work according to business needs, including nights, weekends, and public holidays, with reliable attendance as scheduled and in line with local laws and approved accommodations.
• Strong spoken and written English communication skills; sign language support is recognized.
• Prior experience leading others in retail, sales, or a similar environment.

Preferred qualifications

• Ability to consistently achieve goals and keep moving forward despite setbacks.
• Track record of following through on commitments and encouraging others to do the same.
• High integrity and the ability to build trust within a team.
• Sound judgment and timely decision-making using questions, data, experience, and reasoning.
• Strong communication skills with the ability to adapt to different audiences.
• Capability to coach, mentor, and give effective feedback to others.
• Calm, steady support for others in a fast-paced and changing retail setting.
• Skill in resolving disagreements constructively.

Compensation and benefits

The base pay for this position ranges from $38.40 to $57.63 per hour, depending on skills, qualifications, experience, and location.

Additional compensation and rewards may include discretionary bonuses, commission payments, relocation support, access to employee stock programs, stock purchase opportunities at a discount, comprehensive medical and dental coverage, retirement benefits, discounted products, free services, and tuition reimbursement for approved career-related education.

Equal opportunity and accessibility

Apple is an equal opportunity employer and welcomes applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.

Accessibility is treated as a core value, and reasonable accommodations are available for applicants. The workplace, benefits, and digital tools are designed to support inclusion and belonging.

Application note

Applications for this role are accepted on an ongoing basis.