VIP Relationship Manager

Role overview

KAST is hiring a VIP Relationship Manager to nurture and grow long-term connections with its most valuable customers. In this position, you will act as the main contact for VIP clients, making sure they receive attentive service, personalized assistance, and access to exclusive experiences. The role blends relationship management, customer success, community engagement, and event coordination.

Key responsibilities

• Develop and sustain trusted relationships with KAST’s VIP customers and important accounts.
• Act as the first point of contact for VIP questions, concerns, and escalations.
• Reach out proactively to understand client needs, collect feedback, and strengthen retention.
• Plan and coordinate private events, meetups, and special experiences for VIP customers and partners.
• Partner with Product, Operations, Compliance, and Support teams to solve customer issues and improve the overall service experience.
• Spot opportunities to increase engagement and drive deeper adoption of the product.
• Monitor client sentiment, account performance indicators, and relationship health across the VIP portfolio.

Requirements

• At least 3 years of experience in VIP relationship management, customer success, account management, private banking, wealth management, or luxury hospitality.
• Background in fintech, crypto, payments, wealth management, or financial services.
• Excellent communication and people skills, with the ability to earn trust from high-value clients.
• Experience handling a portfolio of premium customers or strategic accounts.
• Strong organizational ability, attention to detail, and reliable follow-through.
• Comfort working in a fast-moving, customer-first environment.
• Capability to organize events and coordinate across multiple stakeholders.

Additional information

This is a full-time, onsite role based in New York, United States. No stipend or salary range was provided in the source.