Ads Central Operations Manager

About the role

This position is part of the Ads Central Operations team and focuses on building the CRM operations backbone that supports Netflix Ads Sales. The person in this role will help define the workflows, capabilities, data structure, and operating model needed for the sales organization to scale. A key part of the job is partnering closely with Product & Technology and Regional Sales Operations to create a global CRM system that can still support local market needs.

The role is designed for someone who already understands sales operations deeply, knows how strong sales workflows should work, and can help shape the direction of CRM operations rather than simply gathering requirements. It calls for sound judgment, strong stakeholder management, and comfort with hands-on operational work. You should be ready to work directly in the CRM, improve manual processes, and help move tasks into repeatable, scalable workflows through automation or vendor-led operations.

This is also an influence-heavy role, requiring close collaboration with regional teams to turn local requests into solutions that can work across all markets. The position is important to Netflix Ads’ growth strategy and will help build the operational foundation needed for the business to expand over the next 3 to 5 years.

The broader Central Operations group also supports customer data management, analytics, reporting, sales planning, and CRM-based sales motions. Together, the team helps regional teams plan, execute, measure, and improve Ads Sales performance to drive revenue growth.

Responsibilities

• Design and run CRM operating processes that support the sales cycle and customer lifecycle, while coordinating with vendor-supported operations for routine workflow work.
• Serve as the escalation point for complex or unclear CRM operational issues and help resolve them efficiently.
• Own CRM enhancement planning by translating regional and local needs into scalable solutions that work globally.
• Act as the central operations lead for CRM-related initiatives in partnership with Product Management.
• Oversee sales execution processes in the CRM so that opportunity and activity tracking helps sellers take the right action at the right time.
• Work with Product Management to improve CRM workflows that strengthen seller effectiveness and sales methodology adherence.
• Monitor sales behaviors and identify workflow improvements that can increase operational effectiveness.
• Define CRM guidance and policy in collaboration with Product Management to support the overall sales methodology.
• Document CRM workflows for regional operations teams and coordinate release communications with Commercial Readiness & Enablement.
• Help educate field teams on CRM updates and process changes.

Requirements

• At least 8 years of experience in revenue operations, business analytics, or sales operations within a fast-growing media or technology environment.
• Strong understanding of how sales or revenue operations functions work and the business value they create.
• Proven ability to design operations that convert business strategy into system-level solutions.
• Experience building or improving sales workflows across regions or global markets.
• Excellent communication and presentation skills, including the ability to explain complex data to senior non-technical stakeholders.
• Strategic thinking combined with attention to detailed CRM operational mechanics.
• Working knowledge of CRM platforms such as Salesforce and sales performance metrics.
• Strong analytical ability with a focus on data-led decisions, process improvement, and operational support.
• Excellent project management skills with the ability to juggle multiple workflows and deadlines in a fast-moving environment.
• Comfort working hands-on and learning technical details independently when needed.

Compensation and benefits

Netflix follows an annual salary-based compensation structure and does not offer bonuses. Pay is determined within a market range based on the role, relevant background, skills, and experience. For this position, the salary range is USD 220,000 to USD 350,000 per year.

Benefits include health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, life and serious injury benefits, and paid leave programs.

Full-time hourly employees earn 35 days of paid time off each year for vacation, holidays, and sick leave. Full-time salaried employees receive flexible time off immediately.

Inclusion and accommodations

Netflix is committed to inclusion and provides a meaningful interview experience for every candidate. Applicants who need a disability-related or other accommodation during the hiring process can request support through their recruiting partner.

The company is an equal-opportunity employer and values diversity across race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, and military service.