Business Manager

About the Company

Airtel was established in 1995 with the goal of expanding reliable connectivity and creating new opportunities for people and businesses. The company’s network reaches close to 96% of the country’s population and is built to support advanced technologies such as 5G, IoT, IQ, and Airtel Black. The organization emphasizes delivering meaningful outcomes for customers while also being mindful of environmental responsibility.

Culture and Growth

The workplace is built around impact, early ownership, and the chance to explore different career paths. Employees are encouraged to turn ideas into results at scale, take responsibility beyond the basics, challenge existing ways of working, and test new approaches. The role is part of a culture that supports broad learning, deeper exposure, and the freedom to experiment.

Role Overview

This position is responsible for leading business activity across an assigned territory, with direct ownership of sales performance and customer service delivery. The role focuses on growing market share, improving revenue, and executing the go-to-market plan. It also involves building strong partner relationships to strengthen the DTH business.

Job Details

Job Title: Territory Manager
Designation: Territory Manager
Function: DTH
Sub-function: Operations
Level/Grade: Senior Executive or Assistant Manager
Location: Rohtak, Haryana, India

Reporting Structure

The position reports to the Area Manager in larger circles and to the Circle Head in smaller circles. The source does not specify any direct or indirect team size.

Responsibilities

The role covers sales, service, partner management, process improvement, and people leadership across the territory.

• Improve the sales and distribution setup to widen territory coverage and build a stronger channel presence.
• Develop the distribution network by adding more active outlets, improving reach, and increasing transacting outlets.
• Support brand visibility through merchandising initiatives that help drive gross additions and net additions.
• Keep inventory levels of required components sufficiently stocked across the territory.
• Put customer service processes in place that raise satisfaction levels and improve issue resolution.
• Ensure customers continue to have easy access to recharge options.
• Assist customers in moving to higher-value versions and plans.
• Monitor installation engineers for policy and process adherence and help ensure customer SLAs are met.
• Close service-request loops quickly and step in to resolve escalations and complaints.
• Manage retailer relationships through incentives, prompt grievance handling, and service quality improvements.
• Build partnerships and provide training to retailers and distributors to support DTH business growth.
• Run relationship-management programs and on-the-job learning sessions for retailers and field sales staff.
• Look for ways to improve customer experience and handle service requests more effectively.
• Apply industry best practices to improve service efficiency and competitiveness.
• Lead the territory team, strengthen their knowledge, and coordinate work between sales and service cluster managers.
• Oversee the team involved in installation, servicing, and repair activities for key structures and components.
• Recommend training needs to support employee development.
• Build strong working relationships across all levels of the organization.
• Work closely with central teams such as marketing, finance, and HR to stay aligned with company policies.

Requirements

• A full-time graduate degree is required; an MBA is optional.
• At least 1 to 3 years of experience in channel sales is needed.
• Knowledge of sales and marketing methods is expected.
• Working familiarity with MS Office tools, including Excel, PowerPoint, Word, and Outlook, is needed.
• The role calls for strong customer focus, the ability to collaborate and influence, ownership, learning agility, adaptability to change, leadership development capability, and strong execution.
• No specific certifications are mentioned beyond a placeholder reference in the source.

Stakeholders

Internal contacts: Circle Heads, Area Managers, Cluster Managers, and Field Sales Executives.
External contacts: Channel Partners and Distributors.

Additional Information

The source does not mention salary, perks, openings, notice period, or start date. No internship duration is applicable because this is a full-time job. The position is on-site in Rohtak, Haryana, India.

About Airtel

Airtel’s broader mission is to provide connectivity at scale while enabling customers and communities through technology, service, and responsible business practices.