Client Service Associate

Role Overview

Jackson Hewitt is hiring a Client Service Associate to represent the office and deliver a welcoming, service-first experience to every client who comes in. The position centers on creating a positive visit for customers, maintaining strong communication, and providing day-to-day support that helps the office run smoothly.

Key Duties

• Greet clients and serve as the first point of contact for office visitors.
• Maintain a pleasant and professional client experience throughout their visit.
• Confirm scheduled appointments and help manage client flow.
• Reach out to existing and prospective clients for follow-up communication.
• Share marketing materials with clients and visitors as needed.
• Keep clients engaged and informed while they wait.

Who Should Apply

Applicants from any background or experience level are encouraged to apply. The role is suited to people who enjoy customer interaction, work well in a fast-moving environment, and want to build their skills in a client-facing position.

Requirements

• Strong interpersonal abilities and clear communication skills.
• Comfort working in a busy retail-style environment.
• Basic computer knowledge and the ability to troubleshoot simple issues.
• Customer service or sales experience is helpful, though not mandatory.
• Interest in learning, adapting, and growing in a customer-focused role.

Benefits and Perks

• Hourly compensation with a competitive bonus structure.
• 401(k) matching.
• Performance-based bonus opportunity.
• Flexible scheduling options.
• Room to grow within the company or move into a tax professional path.
• Free identity theft protection through ID Watchdog from Equifax.
• Access to a corporate discount program through Avibra.
• Earned wage access through ZayZoon.
• Discounts and rewards marketplace access through BenefitHub.
• Free tax preparation training and PTIN registration.
• Free continuing education related to tax preparation.
• Enrolled Agent study materials and test reimbursement.

Additional Information

Jackson Hewitt operates nearly 6,000 locations nationwide and focuses on full-service individual federal and state income tax preparation. The company offers training and continuing education opportunities for tax preparers, along with flexible scheduling options and additional rewards. PTIN certification is required for this role.

Employment Terms

This is a franchise-operated opportunity. The hiring location is an independent franchisee, which acts as the direct employer and handles all employment-related decisions, policies, and practices. Applications submitted for a franchise location are forwarded to that franchisee for review.

Compensation

The pay rate for this role is $12.00 per hour.