Credit Controller

About the role

An established organisation in Hawke’s Bay is looking to add a Credit Controller to its internal finance team. This is a practical position with a strong emphasis on managing overdue customer accounts, supporting repayment plans, maintaining accurate records, and making sure collection actions are properly progressed.

The work is varied rather than repetitive. You will handle different types of accounts, speak directly with customers, coordinate with internal departments, produce reporting, and support debt recovery activity where required.

This role suits someone who can communicate clearly and professionally, especially in challenging conversations. Success in the position will rely on resilience, good organisation, accuracy, sound judgement, and the ability to balance firm follow-up with quality customer service.

Key duties

• Oversee credit control and debt collection work across multiple customer accounts.
• Phone customers to chase outstanding payments and follow up arrears.
• Set up, discuss, and monitor repayment arrangements.
• Track missed payments, failed payments, and overdue balances.
• Maintain precise notes and records of customer contact and collection activity.
• Work with internal teams to progress account follow-up and resolve queries.
• Prepare reports covering credit and collection activity.
• Communicate with external parties when needed, including debt collection agencies and legal contacts.
• Assist with escalation processes where necessary.
• Help improve credit management policies, processes, and procedures.

What you will need

• Previous experience in credit control, collections, accounts receivable, customer service, or a similar role.
• A solid understanding of credit control and collection processes.
• Confidence when speaking with customers about unpaid balances.
• The ability to remain calm, courteous, and professional in difficult discussions.
• Strong accuracy, attention to detail, and organisational skills.
• Good communication and negotiation ability.
• Comfort managing shifting priorities while keeping work moving.
• Sound judgement when handling confidential information.
• Ability to work independently as well as collaboratively.
• Competence with Microsoft Office, particularly Excel and Word.

What’s on offer

• A varied credit control role within an internal finance environment.
• Responsibility spanning customer contact, collections, reporting, and repayment planning.
• Exposure to a broad mix of internal stakeholders and external contacts.
• A position where accuracy, resilience, and communication are highly valued.
• A practical, people-oriented finance role with real responsibility.
• Clear opportunities for growth and career development.
• A competitive salary and benefits package, including 4% employer KiwiSaver contributions after 12 months, birthday leave, flexible work-from-home options, study support, an active social club, and enhanced leave entitlements after time in the role.
• Additional wellbeing benefits such as discounted fitness memberships, savings with selected retail partners, free flu vaccinations, access to EAP services, and access to a Southern Cross group scheme.
• Relocation assistance for candidates moving to the region.

Additional information

Closing date for applications: 12 July 2026.

If you are interested in this opportunity, you can submit your CV and cover letter through the application process. For a confidential discussion or to request a copy of the job description, contact Chris Hart at Engage Recruitment Support on 022 041 5176 or [email protected].